Disabled Badge Officer

The Role: This is a highly customer-focused role for someone who enjoys dealing with the public, as you will be spending a lot of time talking to applicants both on the phone and face to face. This is a very busy team and you will need to be able to work under pressure and meet deadlines. Working in the Parking Team and reporting to the Parking Office Supervisor, you will be responsible for the administrative processing of applications and issuing of Blue Badges; ensuring payments are made by the applicant and answering customer queries on Blue Badges through all types of communication channels, including email, telephone, and face to face. What you'll need to succeed: You will have a customer-focused approach to work, with good communication skills, both verbal and written. You will also have the ability to listen actively, show empathy, and have a willingness to help. You will have good computer skills, including a working knowledge of Microsoft applications; training on bespoke IT systems will be provided. If you are a good team player, can work well under pressure, and are able to meet deadlines, then we would love to hear from you. Contact Details for an Informal Discussion: E-mail: Denise Bastow - denise.bastow@portsmouthcc.gov.uk How to apply: To ensure your application stands out, please download the Job Profile below to ensure your application matches the requirements of the role. When completing your application, you will be required to provide a personal statement; please give examples of your experience and any transferable skills. This is your opportunity to showcase yourself and your achievements. Please note that this role is fully office-based. We look forward to speaking with you soon. Should you require any support in completing the application form, please contact recruit@portsmouthcc.gov.uk. We will email applicants from time to time; please ensure you check your e-mail folders as sometimes our e-mails may go into spam/junk folders. About Portsmouth City Council: What we can offer you: Portsmouth City Council is a unique organisation committed to making a difference, guided by core values that define who we are as people, what we stand for, and how we act. Read more about working at Portsmouth City Council and our benefits on our careers portal homepage:

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