Salary: £16.50 to £17.62 per hour, depending on experience (includes practice annual salary review for April 2025)
Hours: Full or part-time hours considered
Location: Tetbury
An exciting opportunity has arisen at our established and busy practice for a qualified Dispensary Manager to join our dispensing team. Phoenix Health Group is a large, busy and expanding dispensing Practice of 12 GP Partners that has a reputation for providing excellent care to its 24,500 patients.
Located over five sites in a semi-rural location, including Dispensaries at Tetbury and Kemble and a surgery at the Royal Agricultural University, we are an innovative practice with an excellent CQC rating for our older and younger persons patient care.
Main duties of the job
Your key responsibilities are to manage the dispensing operation through the Phoenix Health Group. This will include endorsing prescriptions, submissions to PPA, negotiating manufacturing discounts, ensuring all processes are compliant with the Department of Health, business management of the dispensary and managing staff. The ideal candidate will have: Good standard of education including a qualification in English and Maths A dispensary qualification Experience of managing a dispensary team Experience of dealing with the public/patients Experience of maintaining profitability and business sustainability Competent user of Microsoft Office software Experience of working to policies, guidelines and operating procedures Please see the Job Description and Person Specification for further details. About us
We are an innovative practice with an excellent CQC rating for our older and younger persons patient care. Job responsibilities
Safety: Ensure all Dispensary staff are competent and safe to practice. Ensure Dispensary practices are safe and in line with Standard Operating Procedures and current clinical guidelines. Ensure prompt action is taken in response to any drug alert bulletins that may be received. Record and report any untoward incidents, significant events, drug errors or any other issues of quality and risk immediately. Ensure that all drugs are stored in an appropriate manner. Ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order. Ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record. Human Resources: Manage the team of Dispensers at Kemble and Tetbury. Manage Rotas at both sites, including booking annual leave. Support the team with training and mentoring as required. Complete annual staff appraisals. Work with the Assistant Practice Manager to manage staff absence and performance issues. Effectively manage own time, workload and resources. Business: Complete the Annual DSQS Submission. Oversee the monthly PPA Submission. Ensure team process all prescriptions within appropriate timescales. Oversee medication ordering. Operate efficient stock control, appropriate to the needs of the practice, to ensure continuity of supply for patients and minimising wastage through out-of-date stock. Regularly review drug supplier deals and offers, to ensure value for money and maximum profitability when purchasing stock. Communicate confidently and professionally when dealing with patients, practice staff and other organisations. Cover for annual leave and sickness as required. To undertake any other necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy. Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the Practice. Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team. Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will apply Practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Person Specification
Additional criteria
Able to cover for colleagues planned and unplanned absence. Ability to travel easily between sites. Experience
Keyboard and computer skills. Working in a dispensary with sufficient experience. Managing a team. Developing staff rotas and managing absence. Working to policies, guidelines and Operating Procedures. Maintaining profitability and business sustainability. Using a clinical system. Submitting the monthly PPA return. Completing the annual DSQC submission. Experience of Primary Care. Personal skills and attributes
Able to work under pressure. Able to work in a changing environment. Appreciative of the importance of patient confidentiality. Good communicator both verbal and written. Well organised, diligent, and attentive to detail. Self-motivated and able to prioritise. Works well as part of a team. Aware of the importance of medicines safety. Sense of humour. Qualifications
Good standard of education including qualification in English & Maths. Experience of Microsoft Office software. Experience of dealing with the public/patients. Dispensary qualification. Evidence of relevant continuing professional development and training. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Your key responsibilities are to manage the dispensing operation through the Phoenix Health Group. This will include endorsing prescriptions, submissions to PPA, negotiating manufacturing discounts, ensuring all processes are compliant with the Department of Health, business management of the dispensary and managing staff. The ideal candidate will have: Good standard of education including a qualification in English and Maths A dispensary qualification Experience of managing a dispensary team Experience of dealing with the public/patients Experience of maintaining profitability and business sustainability Competent user of Microsoft Office software Experience of working to policies, guidelines and operating procedures Please see the Job Description and Person Specification for further details. About us
We are an innovative practice with an excellent CQC rating for our older and younger persons patient care. Job responsibilities
Safety: Ensure all Dispensary staff are competent and safe to practice. Ensure Dispensary practices are safe and in line with Standard Operating Procedures and current clinical guidelines. Ensure prompt action is taken in response to any drug alert bulletins that may be received. Record and report any untoward incidents, significant events, drug errors or any other issues of quality and risk immediately. Ensure that all drugs are stored in an appropriate manner. Ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order. Ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record. Human Resources: Manage the team of Dispensers at Kemble and Tetbury. Manage Rotas at both sites, including booking annual leave. Support the team with training and mentoring as required. Complete annual staff appraisals. Work with the Assistant Practice Manager to manage staff absence and performance issues. Effectively manage own time, workload and resources. Business: Complete the Annual DSQS Submission. Oversee the monthly PPA Submission. Ensure team process all prescriptions within appropriate timescales. Oversee medication ordering. Operate efficient stock control, appropriate to the needs of the practice, to ensure continuity of supply for patients and minimising wastage through out-of-date stock. Regularly review drug supplier deals and offers, to ensure value for money and maximum profitability when purchasing stock. Communicate confidently and professionally when dealing with patients, practice staff and other organisations. Cover for annual leave and sickness as required. To undertake any other necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy. Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the Practice. Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team. Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will apply Practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Person Specification
Additional criteria
Able to cover for colleagues planned and unplanned absence. Ability to travel easily between sites. Experience
Keyboard and computer skills. Working in a dispensary with sufficient experience. Managing a team. Developing staff rotas and managing absence. Working to policies, guidelines and Operating Procedures. Maintaining profitability and business sustainability. Using a clinical system. Submitting the monthly PPA return. Completing the annual DSQC submission. Experience of Primary Care. Personal skills and attributes
Able to work under pressure. Able to work in a changing environment. Appreciative of the importance of patient confidentiality. Good communicator both verbal and written. Well organised, diligent, and attentive to detail. Self-motivated and able to prioritise. Works well as part of a team. Aware of the importance of medicines safety. Sense of humour. Qualifications
Good standard of education including qualification in English & Maths. Experience of Microsoft Office software. Experience of dealing with the public/patients. Dispensary qualification. Evidence of relevant continuing professional development and training. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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