Title: Disrepair Manager
Contract Type: Permanent full time 35 hours
Location: Stratford, London E15 or Sale, Manchester, M33
Persona: Agile, (Office based 20-40%)
Salary: £61,949 - £70,000 London based or £54,417 - £62,468 Depending on experience (plus Essential Car User Allowance £1,300 per annum*)
Closing date for completed applications: 23rd January at 11pm
Interviews will be held between 31st January and 3rd February at our office in Sidcup DA14 5HU.
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Our Property services team are looking for an experienced person to lead our Disrepair team on a permanent basis in the role of Disrepair Manager. The disrepair team consists of Senior Surveyors, Surveyors and technical support staff. We also have our own dedicated maintenance operatives and supervisor to support the service. This senior role reports to our Head of Special Projects and Sustainability.
We are looking for someone with a proven track record of managing people, budgets and contractors. Candidates should have experience of working in Social Housing Repairs and Maintenance dealing with the Disrepair Protocol. You should also be able to develop positive relationships with a variety of stakeholders both internal and external, in particular legal framework consultants.
You will have worked in the Buildings and Maintenance industry and have the relevant qualifications; most of all you will be motivated to improve the service to all our customers.
You will be responsible for delivering disrepair management, ensuring strict protocol is followed and legal requirements are met. You will manage the expenditure budget and ensure that our contractors perform to the agreed standard.
The duties extend to overseeing a team of reactive disrepair technicians who report into the Disrepair Supervisor, ensuring that all in-house disrepair jobs are closed in a timely manner with outstanding customer service demonstrated on a daily basis in all appointments attended.
To be shortlisted you must be able to clearly demonstrate the following:
Experience of delivering building and maintenance services in addition to a relevant technical qualification.
Experience of working with the Legal Disrepair protocol.
Experience of working in a Social Housing environment.
Experience of managing people, budgets and contractors.
Ability to lead and motivate others to deliver exemplary customer service.
A broad range of communication and influencing skills.
Strong organisation and prioritising ability.
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. Attendance in London will be expected twice a week with frequent ad-hoc London-based site visits, and attending court in the South.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part-time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
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