Domestic & Commercial Loss Adjuster

Job Title – Domestic / Commercial Loss Adjuster Contract – Permanent Location – Croydon Our General Property team are at the heart of our business: Managing property claims ranging from minor damage to major catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required, with occasional overnight stays depending upon location. What You’ll be doing: Supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. These can vary in complexity, so it’s essential that you put yourself in the shoes of the policyholder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details, and working towards a resolution. Managing client relationships through the delivery of SLAs and KPIs, alongside proactive client and broker interaction to assist in efficient claims handling and business development opportunities. Liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, and Legal depending upon the nature of the claim, ensuring attention to detail to make the claims process as thorough as possible, collating and recording all necessary statements and information as required. Removing hurdles in the process if required, ensuring you get to the root cause of issues, taking responsibility to resolve problems and collating all necessary details to ensure swift settlement whenever possible. About You: We’re looking for talent: Experienced Adjusters who enjoy providing solutions. Previous Loss Adjusting or complex high-value claims handling experience is essential for this role. Additionally, we’d like you to have/be: ACII or CILA qualified; however, candidates who are qualified by experience are just as welcome to apply. We do seek candidates with a commitment to achieve their personal qualifications. Extensive knowledge and understanding of FCA procedures and TCF initiatives. Extensive knowledge of the insurance market. Extensive technical knowledge within the adjusting arena. Understanding of client SLA compliance/productivity/quality requirements. Proven proficient working knowledge of scoping software and handheld device use. Good negotiation skills for arranging appointments when required, alternative accommodation, and explaining information when there is pushback on settlement. Ability to understand what matters to the customer and to put this first – putting yourself in their shoes. Good IT skills, with a keen eye for detail.

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