This position provides day-to-day DR Pre-Sales Delivery and Application Support Services on Agfa Radiology Solutions.
As a
DR Pre-Sales Consultant / DR Applications Specialist , you will support the UK Radiology Solutions Sales & Service Team by providing and delivering presentations, technical information, and recommended configurations to customers for Agfa Imaging Products & Services. Actively promote Agfa’s DR product portfolio to existing and new customers to gain sales. Give Applications support, training and “Go-Live” support, and provide customer and sales team classroom training on Agfa’s Imaging Products as required. The role will also include customised CR/DR configurations, problem-solving and image quality issues. JOB DUTIES & ACCOUNTABILITIES: Liaise with Key Account Managers to create and execute a strategic account plan for DR Sales Act as single point of contact to DR customer projects base for Agfa products & services Accompany prospective DR customers from first contact to closing of contract Qualification of potential DR accounts Manage customer relationship Negotiate with customers Negotiation of service contracts Explain and demonstrate the sold products/solutions and think strategically with the customer Coordinate and control sales processes Assist the service manager during proposal & negotiation phase for SLA’s Configure and customise Product / Solution Manage customer expectations; request and control of customer’s obligation to cooperate Fault evaluation and finding for Product / Solution and follow-up Discuss Product / Solution options, choices and solutions with the customer and third parties Analyse customer-specific requirements (e.g. workflows) in line with customer contract specifications/statement of work Draw-up training and implementation concepts Train customers and Agfa employees Pass on up-selling opportunities to sales Respect project budget to obtain billable days Document/communicate according to project guidelines (e.g. status, concepts) Job duties by exceptions: Support selling Services to existing and new customers Support product demonstrations and tender preparation Support testing products Support service organisation by training internal Agfa employees Accountability to establish and build strong client relationships over time that allow for continuity Accountability for ongoing representation of DR sales, support and service delivery programs Accountability for profitable offer calculation, submission and contract management Accountability to provide a complete and meaningful hand-over to Services and R&D, according to Agfabest practice procedures Accountability for timely implementation of a Product / Solution, according to Agfabest practice procedures Accountability for high quality implementation of a Product / Solution in budget, according to Agfabest practice procedures Accountability for being knowledgeable and up-to-date on latest Agfa and competitors’ products & solutions Accountability for meeting customer requirements within the scope of the project and statement of work Accountability to meet formal requirements (e.g. create project documentation, respect resource planning procedures) REQUIREMENTS: Radiographic Degree High flexibility and willingness to travel often, driving licence Extensive knowledge in the areas of direct radiography, fluoroscopy and other imaging areas Safe implementation, application and interpretation of legal requirements, guidelines and standards in radiology Good knowledge of dealing with relevant PC software and a high level of interest in computer systems and interfaces in radiology Sensitivity and sense of responsibility in contact with customers and patients Training capabilities and strong communication skills Able to establish and build strong customer relationships Business oriented Active in a radiology department is an advantage WHAT WE OFFER YOU: A dynamic global organisation with a history of innovation and strong product portfolio A challenging environment combined with a supportive management structure A competitive salary and benefit package A friendly work environment surrounded by dedicated and professional colleagues
#J-18808-Ljbffr
DR Pre-Sales Consultant / DR Applications Specialist , you will support the UK Radiology Solutions Sales & Service Team by providing and delivering presentations, technical information, and recommended configurations to customers for Agfa Imaging Products & Services. Actively promote Agfa’s DR product portfolio to existing and new customers to gain sales. Give Applications support, training and “Go-Live” support, and provide customer and sales team classroom training on Agfa’s Imaging Products as required. The role will also include customised CR/DR configurations, problem-solving and image quality issues. JOB DUTIES & ACCOUNTABILITIES: Liaise with Key Account Managers to create and execute a strategic account plan for DR Sales Act as single point of contact to DR customer projects base for Agfa products & services Accompany prospective DR customers from first contact to closing of contract Qualification of potential DR accounts Manage customer relationship Negotiate with customers Negotiation of service contracts Explain and demonstrate the sold products/solutions and think strategically with the customer Coordinate and control sales processes Assist the service manager during proposal & negotiation phase for SLA’s Configure and customise Product / Solution Manage customer expectations; request and control of customer’s obligation to cooperate Fault evaluation and finding for Product / Solution and follow-up Discuss Product / Solution options, choices and solutions with the customer and third parties Analyse customer-specific requirements (e.g. workflows) in line with customer contract specifications/statement of work Draw-up training and implementation concepts Train customers and Agfa employees Pass on up-selling opportunities to sales Respect project budget to obtain billable days Document/communicate according to project guidelines (e.g. status, concepts) Job duties by exceptions: Support selling Services to existing and new customers Support product demonstrations and tender preparation Support testing products Support service organisation by training internal Agfa employees Accountability to establish and build strong client relationships over time that allow for continuity Accountability for ongoing representation of DR sales, support and service delivery programs Accountability for profitable offer calculation, submission and contract management Accountability to provide a complete and meaningful hand-over to Services and R&D, according to Agfabest practice procedures Accountability for timely implementation of a Product / Solution, according to Agfabest practice procedures Accountability for high quality implementation of a Product / Solution in budget, according to Agfabest practice procedures Accountability for being knowledgeable and up-to-date on latest Agfa and competitors’ products & solutions Accountability for meeting customer requirements within the scope of the project and statement of work Accountability to meet formal requirements (e.g. create project documentation, respect resource planning procedures) REQUIREMENTS: Radiographic Degree High flexibility and willingness to travel often, driving licence Extensive knowledge in the areas of direct radiography, fluoroscopy and other imaging areas Safe implementation, application and interpretation of legal requirements, guidelines and standards in radiology Good knowledge of dealing with relevant PC software and a high level of interest in computer systems and interfaces in radiology Sensitivity and sense of responsibility in contact with customers and patients Training capabilities and strong communication skills Able to establish and build strong customer relationships Business oriented Active in a radiology department is an advantage WHAT WE OFFER YOU: A dynamic global organisation with a history of innovation and strong product portfolio A challenging environment combined with a supportive management structure A competitive salary and benefit package A friendly work environment surrounded by dedicated and professional colleagues
#J-18808-Ljbffr
