We are looking for a proactive and organised Dropship Administrator to work within our Product & Purchasing team. Responsibilities will include helping to manage the day-to-day operational dropship tasks across platforms such as John Lewis, Costco, Next, eBay and Robert Dyas. This role focuses on product listings, order processing, customer service, and logistics coordination to ensure seamless operations and excellent customer service. Opportunities will also arise to assist with other tasks within the team, making this a diverse and dynamic role.
About Bramblecrest
Bramblecrest is a market leader in high-quality outdoor furniture and accessories. Based in the Cotswolds near Cirencester, we are a team of over 50 dedicated professionals driven by our values of excellence, integrity, and teamwork.
Our Culture
As an Employee Ownership Trust (EOT) we believe in a collaborative culture with a rewarding work environment, where people can be themselves and feel supported to reach their full potential. As employees, you are part of a trust holding the majority company’s shares; this structure offers various benefits to employees.
We are committed to upholding our company values in everything we do. These principles guide our actions, decisions, and interactions, ensuring that we consistently strive for excellence, integrity, and respect in all aspects of our business. Our company values are:
Doing the Right Thing the Right Way
Reputation
Being Driven and Successful
Teamwork
These core values aren't just words on paper; they're the guiding principles that shape and define our culture, guide our decisions, and define our way forward.
Key Responsibilities
Product Listings:
Create and manage accurate listings across platforms. Customer Service:
Monitor and respond to customer queries promptly via various portals. Order Processing:
Coordinate order management, including adding orders to our system, updating trackers, and preparing dispatch notes. Stock Management:
Regularly update stock levels on portals and trackers to ensure accuracy of stock availability. Logistics Coordination:
Liaise with logistics teams to schedule deliveries, update customers, and manage returns. Platform-Specific Tasks:
Assist with platform management according to the unique requirements of the customer. Reporting:
Maintain accurate records to track sales and delivery statuses. Key Requirements Detail-oriented, organised, and proactive. Ability to prioritise tasks and meet regular deadlines. Work effectively with cross-functional teams. Proficient in Microsoft Excel and other data management tools. Excellent communication skills, both written and verbal. Attention to detail and accuracy in data management. Beneficial Experience with Dropship platforms and order processing. Benefits Hours: 9.00 am - 5.00 pm, Monday to Friday. Holiday entitlement: 25 working days, plus statutory holidays. Learning and development opportunities. Company social events. EOT profit share. Nest Pension. Job Types: Full-time, Permanent Pay: £25,000.00-£27,500.00 per year Benefits: Company pension On-site parking Schedule: Monday to Friday Experience: Administrator role: 1 year (preferred) Language: English (required) Work Location: In person
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Create and manage accurate listings across platforms. Customer Service:
Monitor and respond to customer queries promptly via various portals. Order Processing:
Coordinate order management, including adding orders to our system, updating trackers, and preparing dispatch notes. Stock Management:
Regularly update stock levels on portals and trackers to ensure accuracy of stock availability. Logistics Coordination:
Liaise with logistics teams to schedule deliveries, update customers, and manage returns. Platform-Specific Tasks:
Assist with platform management according to the unique requirements of the customer. Reporting:
Maintain accurate records to track sales and delivery statuses. Key Requirements Detail-oriented, organised, and proactive. Ability to prioritise tasks and meet regular deadlines. Work effectively with cross-functional teams. Proficient in Microsoft Excel and other data management tools. Excellent communication skills, both written and verbal. Attention to detail and accuracy in data management. Beneficial Experience with Dropship platforms and order processing. Benefits Hours: 9.00 am - 5.00 pm, Monday to Friday. Holiday entitlement: 25 working days, plus statutory holidays. Learning and development opportunities. Company social events. EOT profit share. Nest Pension. Job Types: Full-time, Permanent Pay: £25,000.00-£27,500.00 per year Benefits: Company pension On-site parking Schedule: Monday to Friday Experience: Administrator role: 1 year (preferred) Language: English (required) Work Location: In person
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