Duty Manager

Duty Manager focuses on patreane way, culverhouse cross, cardiff, south glamorgan, cf5 4ug are you an experienced retail supervisor with a passion for customer service, operational excellence and leading.

What the role involves

• Patreane Way, Culverhouse Cross, Cardiff, South Glamorgan, CF5 4UG Are you an experienced retail supervisor with a passion for customer service, operational excellence and leading.
• Delivering a friendly, helpful and efficient customer experience at all times.
• Leading by example in providing excellent customer service.
• Supporting effective queue management and customer flow during busy periods.
• Resolving customer queries and complaints professionally.

Additional role context

• Support, motivate and guide store colleagues.
• Assist with colleague training, induction and development.
• Help maintain a positive, productive and collaborative working environment.