Job Title:
Duty Manager (40 Hours a Week) Direct Report To:
Deputy General Manager General Manager (in the absence of Deputy General Manager) Responsible For:
Supervisors and Customer Service Assistants Job purpose
To deliver the key business objectives and operational excellence through effective management of people and cinema operations. Responsible for managing, coaching and motivating the team to consistently deliver an exceptional customer experience. Provide an engaging work environment, championing succession and development opportunities for all. Be the Duty Manager for the cinema on a regular basis. Focused on delivering excellence in all areas of the business and supporting colleagues, whilst ensuring maximum contribution to the delivery of the cinema’s KPIs. Main duties
As per Supervisor job description plus: Deputise for the General Manager (in the absence of a Deputy General Manager) Ensure effective delivery of all business KPIs and business objectives Ensure that the business is running efficiently, effectively and in line with company expectations, policies and procedures Ensure any assigned area of responsibility is delivered in line with business requirements People
Engage teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance Implement, deliver and achieve your business and performance excellence objectives Encourage a positive work environment where all employees feel supported Customer
Maintain a management presence at key business times to improve the Customer journey and support your team to deliver a positive customer experience Maintain, build and promote awareness of film product, promotions etc. Operational Excellence
Ensure the highest standard of on screen presentation, programming, scheduling, housekeeping, maintenance and operational standards are upheld at all times. Ensure staff scheduling and deployment is managed accordingly to meet the demands of the business. Ensure the wellbeing of all employees, customers and visitors is in line with Health & Safety policy, company procedures and operational guidelines. Ensure all relevant licensing, legislative and business compliance is adhered to. Maintain operational standards to Company expectation. Finance
Awareness of the cinemas controllable P&L/petty cash expenditure and payroll costs to ensure in line with forecasts, targets and budgets Manage risk by minimising fraud, cash and stock loss within the business and maintain banking controls Maximise all revenue opportunities including retail and Membership sales through effective management and promotional initiatives and incentives Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you. PERSON SPECIFICATION - ATTRIBUTES AND EXPERIENCE
Essential:
Confident in communication with customers and colleagues Ability to integrate with the team and demonstrate effective leadership Adaptable and flexible to changing circumstances Good organisational skills, effective time management and ability to prioritise tasks Resourceful and able to work under pressure Customer facing experience, in particular in a retail, leisure or hospitality environment Takes initiative and is pro-active when working autonomously Numeracy and Literacy skills IT literate (Microsoft Office suit, industry bespoke software) Available to work at key business times i.e. evenings and weekends Is flexible on location (able to travel a reasonable distance where applicable) Supervisory or line management experience Desirable
Local marketing experience Knowledge of or a willingness to learn about Audio Visual presentation An interest in and knowledge of film and Picturehouse’s programming strands Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to change.
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Duty Manager (40 Hours a Week) Direct Report To:
Deputy General Manager General Manager (in the absence of Deputy General Manager) Responsible For:
Supervisors and Customer Service Assistants Job purpose
To deliver the key business objectives and operational excellence through effective management of people and cinema operations. Responsible for managing, coaching and motivating the team to consistently deliver an exceptional customer experience. Provide an engaging work environment, championing succession and development opportunities for all. Be the Duty Manager for the cinema on a regular basis. Focused on delivering excellence in all areas of the business and supporting colleagues, whilst ensuring maximum contribution to the delivery of the cinema’s KPIs. Main duties
As per Supervisor job description plus: Deputise for the General Manager (in the absence of a Deputy General Manager) Ensure effective delivery of all business KPIs and business objectives Ensure that the business is running efficiently, effectively and in line with company expectations, policies and procedures Ensure any assigned area of responsibility is delivered in line with business requirements People
Engage teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance Implement, deliver and achieve your business and performance excellence objectives Encourage a positive work environment where all employees feel supported Customer
Maintain a management presence at key business times to improve the Customer journey and support your team to deliver a positive customer experience Maintain, build and promote awareness of film product, promotions etc. Operational Excellence
Ensure the highest standard of on screen presentation, programming, scheduling, housekeeping, maintenance and operational standards are upheld at all times. Ensure staff scheduling and deployment is managed accordingly to meet the demands of the business. Ensure the wellbeing of all employees, customers and visitors is in line with Health & Safety policy, company procedures and operational guidelines. Ensure all relevant licensing, legislative and business compliance is adhered to. Maintain operational standards to Company expectation. Finance
Awareness of the cinemas controllable P&L/petty cash expenditure and payroll costs to ensure in line with forecasts, targets and budgets Manage risk by minimising fraud, cash and stock loss within the business and maintain banking controls Maximise all revenue opportunities including retail and Membership sales through effective management and promotional initiatives and incentives Along with your main duties, you will also be expected to carry out any other duties that are reasonably asked of you. PERSON SPECIFICATION - ATTRIBUTES AND EXPERIENCE
Essential:
Confident in communication with customers and colleagues Ability to integrate with the team and demonstrate effective leadership Adaptable and flexible to changing circumstances Good organisational skills, effective time management and ability to prioritise tasks Resourceful and able to work under pressure Customer facing experience, in particular in a retail, leisure or hospitality environment Takes initiative and is pro-active when working autonomously Numeracy and Literacy skills IT literate (Microsoft Office suit, industry bespoke software) Available to work at key business times i.e. evenings and weekends Is flexible on location (able to travel a reasonable distance where applicable) Supervisory or line management experience Desirable
Local marketing experience Knowledge of or a willingness to learn about Audio Visual presentation An interest in and knowledge of film and Picturehouse’s programming strands Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to change.
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