Duty Manager

Expect the unexpected... Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What's in it for you as Duty Manager? £39,500 package including Tronc Cashback healthcare cover scheme Employee Assistance Programme access Career development with recognised training providers Generous friends and family rate across Iconic Luxury Hotels 25% discount on all food and beverage across Iconic Luxury Hotels Team breakfast available as well as meals on duty Employee recognition awards throughout the year Wellbeing and engagement calendar of events Cycle to work scheme and safe bike store Season ticket loan support Refer a friend incentive Team social events Seasonal gifts Duty Manager - About you Confidence in dealing with queries from guests, managers and colleagues Enjoy making fast paced decisions with accuracy and care Previous experience in reception at supervisory level minimum is required Drive and passion to seek out opportunities to go above and beyond for our guests Enthusiasm and commitment to your work and communication with colleagues Adept at multi-tasking A keen eye for detail, organisational skills and a flexible attitude Aim of the Duty Manager role To ensure the wellbeing and 5 star experience of all guests during their time at the hotel and maintaining a high level of host presence throughout to ensure the overall smooth running of the hotel at all times when on duty. Key responsibilities of the Duty Manager: Ensuring you are prepared for every shift with faultless hotel knowledge Show passion for your guests’ experience by attending daily briefings to learn about special occasions, requirements and VIP guests Take ownership in dealing with a varied day from breakfast to busy checkouts Ensuring all guests receive prompt service and guidance relating to their stay Be confident in handling guest requirements, special requests and complaints Awareness of all health & safety requirements, including fire marshal duties and fire walks Be flexible in covering all departments and offer support regarding the team to ensure they are equipped for service Take ownership in the smooth running of all departments during your shift Cover reception/ night shifts if required We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

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