Duty Manager

Duty Manager focuses on as duty manager, you will support the daily operation of the hotel, ensuring exceptional service standards are delivered across all departments.

What the role involves

• As Duty Manager, you will support the daily operation of the hotel, ensuring exceptional service standards are delivered across all departments.
• Support team performance and create memorable guest experiences.
• Overseeing the daily operation of the hotel during shifts.
• Supporting all departments to ensure exceptional guest experiences.
• Handling guest queries, requests and complaints professionally and efficiently.
• Ensure brand standards, presentation and service levels are maintained throughout the property.

Additional role context

• The Nici is an expanding luxury lifestyle hotel brand known for exceptional guest experiences, contemporary design and outstanding hospitality.