At The Trafalgar St. James, we have a fantastic opportunity for a driven individual who is looking to progress their career as a Duty Manager in lifestyle and luxury hotels.
Part of Crimson Hotels,
The Trafalgar St. James, Curio Collection by Hilton
is a 5 Star hotel with 131 bedrooms including 3 signature suites and a number of venues including our unique Rooftop bar, lauded as one of the best in the city. Key Responsibilities
As a Duty Manager, you will lead the front office team on shift. You will need to: Display an approachable and caring manner and thrive on interacting with people at all levels. Train and assist other Front Office employees and ensure all tasks are completed correctly and on time. Take responsibility for resolving any requests and queries our guests might have to their maximum satisfaction. Promote the hotel, its bars and restaurants and all the hotel services. Complete all Front Office administration tasks with accuracy and on time. Take reservations in the absence of the reservations team. Liaise with all departments and communicate effectively with other teams and assist when necessary. Key Requirements
An ideal candidate is a person with a clear passion for service. You engage with guests easily and you are able to use your intuition and creativity to deliver a wonderful experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure with a broad smile. You will have excellent verbal and written communication skills, produce quality work and be flexible to work shifts. Experience within a similar environment is preferable, however, we look for attitude, quality and interpersonal skills rather than experience as we will give you the tools to ensure you are successful in your role. Flexibility is required as shifts might vary as per business requirements. Why join the Trafalgar St James Team? Benefits and perks.
As part of our team, you'll have access to a wide range of benefits, including: Health & Wellbeing Cash Plan Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night. Life Assurance Scheme Pension Scheme Complimentary meals on duty Opportunities for internal career progression Dry cleaning and uniform laundering on duty Professional training and development opportunities Paid birthday day off Discounts in our F&B Outlets: Rockwell and Rooftop Cashback and discount platform for online and in-store shopping Working with us
Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominate our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you. Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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The Trafalgar St. James, Curio Collection by Hilton
is a 5 Star hotel with 131 bedrooms including 3 signature suites and a number of venues including our unique Rooftop bar, lauded as one of the best in the city. Key Responsibilities
As a Duty Manager, you will lead the front office team on shift. You will need to: Display an approachable and caring manner and thrive on interacting with people at all levels. Train and assist other Front Office employees and ensure all tasks are completed correctly and on time. Take responsibility for resolving any requests and queries our guests might have to their maximum satisfaction. Promote the hotel, its bars and restaurants and all the hotel services. Complete all Front Office administration tasks with accuracy and on time. Take reservations in the absence of the reservations team. Liaise with all departments and communicate effectively with other teams and assist when necessary. Key Requirements
An ideal candidate is a person with a clear passion for service. You engage with guests easily and you are able to use your intuition and creativity to deliver a wonderful experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure with a broad smile. You will have excellent verbal and written communication skills, produce quality work and be flexible to work shifts. Experience within a similar environment is preferable, however, we look for attitude, quality and interpersonal skills rather than experience as we will give you the tools to ensure you are successful in your role. Flexibility is required as shifts might vary as per business requirements. Why join the Trafalgar St James Team? Benefits and perks.
As part of our team, you'll have access to a wide range of benefits, including: Health & Wellbeing Cash Plan Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night. Life Assurance Scheme Pension Scheme Complimentary meals on duty Opportunities for internal career progression Dry cleaning and uniform laundering on duty Professional training and development opportunities Paid birthday day off Discounts in our F&B Outlets: Rockwell and Rooftop Cashback and discount platform for online and in-store shopping Working with us
Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominate our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you. Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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