E-commerce & Marketplace Manager

The Marketplace Manager is a hands-on role responsible for executing strategies to grow sales and optimize performance across online marketplaces (e.g., Amazon, eBay, Shopify, Tik Tok). This individual will oversee product listings, implement campaigns, manage day-to-day operations, and ensure seamless execution of marketplace activities to achieve revenue and profitability goals.

Execution of Marketplace Strategies:

• Implement and manage day-to-day operations across multiple online marketplaces.
• Oversee listing strategies, pricing updates, promotions, and advertising campaigns.

Product Listing Management:

• Create, update, and optimize product listings to ensure accuracy and maximize discoverability.
• Execute keyword research, SEO optimization, and content enhancements for better rankings.

Sales Optimization:

• Launch and manage marketplace campaigns, such as Amazon Sponsored Ads or flash sales.
• Monitor and adjust pricing dynamically to remain competitive and profitable.
• Track promotional performance and refine tactics in real time.

Inventory & Fulfillment:

• Ensure real-time monitoring of stock levels to avoid stockouts or overstock issues.
• Coordinate with suppliers, warehouse, and logistics teams to ensure order fulfillment SLAs are met.

Account Management:

• Maintain marketplace health by addressing compliance issues, customer complaints, and account suspensions proactively.
• Resolve disputes and customer queries promptly to maintain positive ratings.

Analytics & Reporting:

• Monitor sales trends, traffic, and conversion metrics and adjust tactics based on data insights.
• Prepare weekly and monthly performance reports with actionable recommendations.

Collaboration & Communication:

• Work with cross-functional teams, including marketing, product, and supply chain, to align on marketplace strategies.
• Liaise with marketplace representatives to troubleshoot issues and leverage promotional opportunities.

Educational Background:

• Bachelor’s degree in Business, Marketing, E-commerce, or a related field.

Experience:

• 3+ years of hands-on experience managing marketplace accounts (e.g., Amazon, Amazon Vendor Central , )
• Proven track record of executing marketplace campaigns and driving measurable results.

Technical Skills:

• Proficiency in using marketplace tools and software (e.g., Amazon Seller Central, Helium 10, Jungle Scout).
• Strong command of Excel, data analysis, and inventory management platforms.

Soft Skills:

• Highly organized, detail-oriented, and execution-focused.
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
• Problem-solving mindset with a focus on results.

• Execution rate for listings, campaigns, and updates.
• Revenue growth and profit margins.
• Inventory accuracy and fulfillment success rate.
• Marketplace account health metrics.
• Customer satisfaction ratings and reviews.

Full-time, and hybrid role.