Job Title:
EAP Triage Counsellor Reports to:
EAP Case Manager Division:
MCL Medics EAP Location:
Martin House, Southport (Remote with occasional visits to office)
Hours:
Full time (0830 - 1700, Monday to Friday)
Salary:
From £25,000 (DOE)
MCL Medics has an exciting role for a full-time BACP/UKCP/NCS registered Level 4 counsellor to join our busy Employee Assistance Programme (EAP) triage team. This is a permanent position with flexible office and home working options available (to be discussed at interview).
As an EAP triage counsellor, you will assess and support clients when they email us, call us, or book through our EAP app to access their employee assistance program. You will be confident, calm, and compassionate, helping to identify and understand the presenting issue of the client and to signpost effectively to the correct services, which include legal, financial, and mental health support.
Comfortable on the telephone, you will have multiple appointments a day with our clients, clinically assess, take notes, and manage any ongoing referrals in liaison with the core EAP team. In addition to conducting triage sessions for our clients, part of your role is to respond to the service and support the wider team where necessary. As you grow in the role, you will also be involved in team-wide projects, including mental health content development, writing resources, and delivering webinars and group sessions.
Your role will include providing in-the-moment counselling to a diverse range of clients using a brief solution-focused model. You will provide therapeutic accountability sessions alongside computerised CBT to support clients in completing their online course. Your role is crucial in supporting the business to manage client cases with confidence, utilising data protection and excellent records management.
Core Competencies Recognised UK counselling qualification (level 4 or above). Registration with a professional body is essential, including BACP, UKCP, NCS, BABCP, or equivalent. Minimum post-qualifying counselling experience, with a minimum of 100 client hours. Must have a suitable, dedicated counselling room that is separate from living areas (when working from home). Prior experience of EAP is desirable but not essential. Excellent IT skills working with case management systems, Word, and Excel. Strong attention to detail. Records management. Awareness of data protection and confidentiality. You will be a confident communicator with a calm, compassionate, and empathetic manner. Ideal candidates will be committed to continuing professional development.
MCL Medics has been delivering EAP and Occupational Health solutions across the UK for over 20 years. Over our time, we have built a solid reputation for the quality of our clinical interventions.
In return, we offer: 25 days annual leave plus bank holidays. Private Medical Insurance. Covered professional registration fees. Salary Sacrifice Pension Scheme. Life assurance. Access to same-day GP appointments and a second medical opinion. Private healthcare scheme. Enhanced sick pay. Reward Gateway retail reward and discount scheme. Employee Assistance Programme. Comprehensive career support and progression opportunities. Are you looking to really make a difference in our EAP service? Then we are ready to hear from you.
Apply now!
#J-18808-Ljbffr
EAP Triage Counsellor Reports to:
EAP Case Manager Division:
MCL Medics EAP Location:
Martin House, Southport (Remote with occasional visits to office)
Hours:
Full time (0830 - 1700, Monday to Friday)
Salary:
From £25,000 (DOE)
MCL Medics has an exciting role for a full-time BACP/UKCP/NCS registered Level 4 counsellor to join our busy Employee Assistance Programme (EAP) triage team. This is a permanent position with flexible office and home working options available (to be discussed at interview).
As an EAP triage counsellor, you will assess and support clients when they email us, call us, or book through our EAP app to access their employee assistance program. You will be confident, calm, and compassionate, helping to identify and understand the presenting issue of the client and to signpost effectively to the correct services, which include legal, financial, and mental health support.
Comfortable on the telephone, you will have multiple appointments a day with our clients, clinically assess, take notes, and manage any ongoing referrals in liaison with the core EAP team. In addition to conducting triage sessions for our clients, part of your role is to respond to the service and support the wider team where necessary. As you grow in the role, you will also be involved in team-wide projects, including mental health content development, writing resources, and delivering webinars and group sessions.
Your role will include providing in-the-moment counselling to a diverse range of clients using a brief solution-focused model. You will provide therapeutic accountability sessions alongside computerised CBT to support clients in completing their online course. Your role is crucial in supporting the business to manage client cases with confidence, utilising data protection and excellent records management.
Core Competencies Recognised UK counselling qualification (level 4 or above). Registration with a professional body is essential, including BACP, UKCP, NCS, BABCP, or equivalent. Minimum post-qualifying counselling experience, with a minimum of 100 client hours. Must have a suitable, dedicated counselling room that is separate from living areas (when working from home). Prior experience of EAP is desirable but not essential. Excellent IT skills working with case management systems, Word, and Excel. Strong attention to detail. Records management. Awareness of data protection and confidentiality. You will be a confident communicator with a calm, compassionate, and empathetic manner. Ideal candidates will be committed to continuing professional development.
MCL Medics has been delivering EAP and Occupational Health solutions across the UK for over 20 years. Over our time, we have built a solid reputation for the quality of our clinical interventions.
In return, we offer: 25 days annual leave plus bank holidays. Private Medical Insurance. Covered professional registration fees. Salary Sacrifice Pension Scheme. Life assurance. Access to same-day GP appointments and a second medical opinion. Private healthcare scheme. Enhanced sick pay. Reward Gateway retail reward and discount scheme. Employee Assistance Programme. Comprehensive career support and progression opportunities. Are you looking to really make a difference in our EAP service? Then we are ready to hear from you.
Apply now!
#J-18808-Ljbffr
