Main area: ED Flow Co-ordinator Grade NHS AfC: Band 4
Contract: Fixed term: 12 months (Secondment Cover)
Hours: Full time - 37.5 hours per week (Alternate weeks - 09:00 - 17:00, 12:00 - 20:00 and 14:00-22:00)
Job ref: 220-WHT-2811
Employer: Whittington Health NHS Trust
Employer type: NHS
Site: Whittington Hospital
Town: London
Salary: £31,081 - £33,665 per annum inclusive of HCAS
Salary period: Yearly
Closing: 03/01/2025 23:59
This role within the administrative team in the Emergency Department is to support the smooth running of the department. The role will assist the clinical staff on the shop floor by managing the flow of patients through the department. The role will report to the ED Management Team for all managerial matters.
Job overview
The post holder will be responsible for monitoring, maintaining and updating Medway with regards to patient flow within the ED. This monitoring should include, but is not limited to, Majors, fit2sit area, Resus, Urgent Care, Paediatric ED, with waiting times and pressure areas within the department overall. The post holders will attend the daily nursing and medical handovers and participate in the ED safety huddles. Main duties of the job
Attend the ED handover meetings and review/discuss issues raised from the medical handover. Attend the Safety Huddles to proactively manage breach reasons and escalate to divisional representatives as required. Monitor total number of patients in the ED department. Monitor waiting time to be seen. Ensure breaches are monitored in real-time by the NIC and Consultant and escalate ALL patients over 3 hours without a clear plan in place. Ensure the number of breaches and breach reasons are recorded accurately if not validate and correct on PAS. Upcoming potential breaches and plan to address to be closely monitored. Ensure potential 12 hour breaches are escalated to Site, Divisional Lead and Chief Operating Officer accordingly. Support ambulance offloads occur within 15 minutes and plan in place if exceeding this time frame. Escalate delays in inter-professional standards. Assist in monitoring and raising awareness of improved clinical documentation, management plans, clerking, and completing NEWS and Sepsis on the Major’s screen. Person specification
Education / Qualifications
NVQ level 4 or equivalent experience in Team Leading & Management. IT Literate. Skills & Abilities
Good interpersonal skills to build positive working relationships with staff and clinicians. Demonstrable skills in written and spoken English adequate for effective communication about medical topics. Well organised approach to work with strong organisational skills. Ability to work under pressure in a calm and professional manner. Ability to multitask and prioritise own work as well as others appropriately. Willing to make suggestions for change and embrace change. Flexibility in working hours. High level of IT literacy, ideally with experience of Medway web clinical system. Knowledge & Experience
Working knowledge of Microsoft office suite. Experience of dealing effectively with difficult situations. Knowledge of working with hospital information systems. Experience of working in an A&E department. SAFEGUARDING CHILDREN AND ADULTS To comply with the Trust’s
Safeguarding Children and Adults policies , procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults. Other important information
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities. Name: marcia.mckenzie1@nhs.net Job title: Emergency Department Deputy Service Manager Email address: marcia.mckenzie1@nhs.net
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The post holder will be responsible for monitoring, maintaining and updating Medway with regards to patient flow within the ED. This monitoring should include, but is not limited to, Majors, fit2sit area, Resus, Urgent Care, Paediatric ED, with waiting times and pressure areas within the department overall. The post holders will attend the daily nursing and medical handovers and participate in the ED safety huddles. Main duties of the job
Attend the ED handover meetings and review/discuss issues raised from the medical handover. Attend the Safety Huddles to proactively manage breach reasons and escalate to divisional representatives as required. Monitor total number of patients in the ED department. Monitor waiting time to be seen. Ensure breaches are monitored in real-time by the NIC and Consultant and escalate ALL patients over 3 hours without a clear plan in place. Ensure the number of breaches and breach reasons are recorded accurately if not validate and correct on PAS. Upcoming potential breaches and plan to address to be closely monitored. Ensure potential 12 hour breaches are escalated to Site, Divisional Lead and Chief Operating Officer accordingly. Support ambulance offloads occur within 15 minutes and plan in place if exceeding this time frame. Escalate delays in inter-professional standards. Assist in monitoring and raising awareness of improved clinical documentation, management plans, clerking, and completing NEWS and Sepsis on the Major’s screen. Person specification
Education / Qualifications
NVQ level 4 or equivalent experience in Team Leading & Management. IT Literate. Skills & Abilities
Good interpersonal skills to build positive working relationships with staff and clinicians. Demonstrable skills in written and spoken English adequate for effective communication about medical topics. Well organised approach to work with strong organisational skills. Ability to work under pressure in a calm and professional manner. Ability to multitask and prioritise own work as well as others appropriately. Willing to make suggestions for change and embrace change. Flexibility in working hours. High level of IT literacy, ideally with experience of Medway web clinical system. Knowledge & Experience
Working knowledge of Microsoft office suite. Experience of dealing effectively with difficult situations. Knowledge of working with hospital information systems. Experience of working in an A&E department. SAFEGUARDING CHILDREN AND ADULTS To comply with the Trust’s
Safeguarding Children and Adults policies , procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults. Other important information
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities. Name: marcia.mckenzie1@nhs.net Job title: Emergency Department Deputy Service Manager Email address: marcia.mckenzie1@nhs.net
#J-18808-Ljbffr
