EMEA Moderation Quality Assurance Specialist

EMEA Moderation Quality Assurance Specialist focuses on conduct comprehensive review and analysis of sellers, products, content and intellectual property rights (ipr) to ensure compliance with platform policies.

What the role involves

• Conduct comprehensive review and analysis of sellers, products, content and Intellectual Property Rights (IPR) to ensure compliance with platform policies.
• Review and evaluate the accuracy of content moderation decisions made by BPO teams or machine moderation.
• Help build quality assessment processes and conduct quality assessment work by ensuring and evaluating the delivery quality of the sellers, products, IPR, and contents reviewed.
• Participate in the development of quality inspection standards and continuously optimize the processes and platform.
• Provide insights and key actions to improve processes.
• Develop and implement quality metrics and KPIs to measure moderation effectiveness.

Skills and requirements

• Bachelor's degree or above.
• Minimum 3 years of hands on and in-depth experience in e-commerce safety and quality analysis is a must.
• Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
• Familiarity with office software such as Excel, Word, Powerpoint, etc.

Candidate fit

• technical problem-solving, careful delivery, documentation discipline, and clear communication with stakeholders