Working as part of a team to provide out of hours dental care for NHS patients. Ideally working Thursday & Friday 5.30pm - 10pm and Saturday 8.30am - 1pm.
Job Overview
At Sussex Community NHS Foundation Trust, we believe in excellent care at the heart of the community. We encourage and expect all staff to actively promote and adhere to the Trust's values in every aspect of their work. Main Duties of the Job
Process all enquiries at the clinic from patients, general public, service providers, and other medical professionals, referring any queries as appropriate. Take all telephone calls to the clinic from members of the public requiring emergency dental care, ensuring that all are dealt with in a professional manner. When necessary, telephone dentists on the short notice cancellation list. Collect all patient charges and record details accurately on the cash sheet, ensuring that financial procedures are adhered to at all times. Ask patients appropriate questions relating to their dental problem and book in patients who require emergency treatment or get the dentist to call back with telephone advice. Provide patients with directions to the dental clinic when required. Ensure all patient records are available for the dentist in respect of the patients booked in. Keep the clinic reception and waiting area clean and tidy, removing any out-of-date information relating to the emergency dental service. Use the dental software package provided at your clinic to book appointments and accurately input patient information. Communication and Working Relationships
The post holder needs to form good working relationships with EDS Dentists, EDS Dental Nurses, and communicate with them regularly. The post holder will work with and support the EDS Manager and Service Manager. Flexibility
This job description is intended to provide a broad outline of the role. The post holder may be required to carry out other duties commensurate with their banding and competence. Confidentiality and Data Protection
The post holder must maintain the confidentiality of information about patients, staff, and other health service business and meet the requirements of the Data Protection Act (2018) and General Data Protection Regulation (2018) at all times. Health, Safety, and Wellbeing
Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and must follow these in full at all times. Equality, Diversity, and Inclusion
The Trust aims to grow inclusive teams in which you feel like you belong, encouraging a culture of learning from different points of view. Use of Technology
The Trust is making increased use of computer technology. The majority of employees should expect to use automated information systems in their work. Professional Registration
All employees who are required to be a member of a professional body must hold relevant registration and comply with the standards and guidelines of their professional practice. Infection Prevention and Control
Infection prevention and control is everybody's responsibility. All staff are required to adhere to the Trust's Infection Prevention and Control Policy. Safeguarding Children, Young People, and Vulnerable Adults
SCFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Quality
Excellent care at the heart of the community is our Trust vision. All staff must ensure that the three themes of quality care are provided in every encounter they have with our patients. Person Specification
Experience
Skills
Customer Care Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure will be made to check for any previous criminal convictions. Employer Name
Sussex Community NHS Foundation Trust Address
Jubilee Dental Centre, St Richards Hospital
#J-18808-Ljbffr
At Sussex Community NHS Foundation Trust, we believe in excellent care at the heart of the community. We encourage and expect all staff to actively promote and adhere to the Trust's values in every aspect of their work. Main Duties of the Job
Process all enquiries at the clinic from patients, general public, service providers, and other medical professionals, referring any queries as appropriate. Take all telephone calls to the clinic from members of the public requiring emergency dental care, ensuring that all are dealt with in a professional manner. When necessary, telephone dentists on the short notice cancellation list. Collect all patient charges and record details accurately on the cash sheet, ensuring that financial procedures are adhered to at all times. Ask patients appropriate questions relating to their dental problem and book in patients who require emergency treatment or get the dentist to call back with telephone advice. Provide patients with directions to the dental clinic when required. Ensure all patient records are available for the dentist in respect of the patients booked in. Keep the clinic reception and waiting area clean and tidy, removing any out-of-date information relating to the emergency dental service. Use the dental software package provided at your clinic to book appointments and accurately input patient information. Communication and Working Relationships
The post holder needs to form good working relationships with EDS Dentists, EDS Dental Nurses, and communicate with them regularly. The post holder will work with and support the EDS Manager and Service Manager. Flexibility
This job description is intended to provide a broad outline of the role. The post holder may be required to carry out other duties commensurate with their banding and competence. Confidentiality and Data Protection
The post holder must maintain the confidentiality of information about patients, staff, and other health service business and meet the requirements of the Data Protection Act (2018) and General Data Protection Regulation (2018) at all times. Health, Safety, and Wellbeing
Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and must follow these in full at all times. Equality, Diversity, and Inclusion
The Trust aims to grow inclusive teams in which you feel like you belong, encouraging a culture of learning from different points of view. Use of Technology
The Trust is making increased use of computer technology. The majority of employees should expect to use automated information systems in their work. Professional Registration
All employees who are required to be a member of a professional body must hold relevant registration and comply with the standards and guidelines of their professional practice. Infection Prevention and Control
Infection prevention and control is everybody's responsibility. All staff are required to adhere to the Trust's Infection Prevention and Control Policy. Safeguarding Children, Young People, and Vulnerable Adults
SCFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. Quality
Excellent care at the heart of the community is our Trust vision. All staff must ensure that the three themes of quality care are provided in every encounter they have with our patients. Person Specification
Experience
Skills
Customer Care Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure will be made to check for any previous criminal convictions. Employer Name
Sussex Community NHS Foundation Trust Address
Jubilee Dental Centre, St Richards Hospital
#J-18808-Ljbffr
