Client:
Harrogate and District NHS Foundation Trust Location:
Harrogate, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
13bbc358d9e3 Job Views:
63 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job overview
We are looking for a Patient Pathway Coordinator who can help us deliver an efficient, high quality medical records service across our Sir Robert Ogden Centre services. The successful candidate will provide efficient and effective administration services for outpatient bookings and patient pathway management. The successful candidate will be expected to prioritise their own workload to ensure registration of all referrals and booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy seeking reference from the Manager as required. The successful candidate will work to defined working procedures to maximise effective use of clinic capacity and help ensure the Trust meets local and national waiting time targets. A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust. Main duties of the job
The Patient Pathway Team is located in the Trust's Long Term and Unscheduled Care Directorate. They work closely with the management team to deliver an effective and efficient Outpatient Service ensuring a high level of support for patients within our Sir Robert Ogden Centre. The team's responsibilities include: Providing reception desk cover for the unit. Management of appointments and referrals, supporting clinical teams through the triage process and booking outpatient appointments. Understanding clinic templates and monitoring utilisation. Monitoring waiting list and carrying out validation. Patient communication via letter and telephone. Building relationships with clinicians, nurses, managers and other admin teams. Working for our organisation
This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust. Values lie at the heart of who we are, what we do and the culture we want to establish, having a direct impact upon both colleagues and the public we service. Our values are Kindness, Integrity, Teamwork and Equality. Candidates new to the NHS will receive 27 days holiday, plus bank holidays and a number of benefits such as NHS pension, discount at selected shops and restaurants and opportunities for promotion across the Trust. Detailed job description and main responsibilities
Main responsibilities: Clinic Creation/Changes Management of clinics which includes clinic cancellations, reappointment of cancelled appointments and checking availability of clinic slots. Supporting the lead Patient Pathway Coordinator to monitor capacity and manage both new and follow up waiting lists. Actioning outcomes from clinics, including making follow up appointments. Training staff. Providing annual leave cover for the Lead Patient Pathway Coordinator. Person specification
Qualifications
A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent Experience
Previous experience of booking outpatient appointments Knowledge
Ability to maintain confidentiality at all times
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Harrogate and District NHS Foundation Trust Location:
Harrogate, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
13bbc358d9e3 Job Views:
63 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job overview
We are looking for a Patient Pathway Coordinator who can help us deliver an efficient, high quality medical records service across our Sir Robert Ogden Centre services. The successful candidate will provide efficient and effective administration services for outpatient bookings and patient pathway management. The successful candidate will be expected to prioritise their own workload to ensure registration of all referrals and booking of appointments are in line with the Trust's waiting time standards and the Trust's Patient Access Policy seeking reference from the Manager as required. The successful candidate will work to defined working procedures to maximise effective use of clinic capacity and help ensure the Trust meets local and national waiting time targets. A significant responsibility of the role is to accurately record information on to systems and maintain patient appointment information submitted to the Trust. Main duties of the job
The Patient Pathway Team is located in the Trust's Long Term and Unscheduled Care Directorate. They work closely with the management team to deliver an effective and efficient Outpatient Service ensuring a high level of support for patients within our Sir Robert Ogden Centre. The team's responsibilities include: Providing reception desk cover for the unit. Management of appointments and referrals, supporting clinical teams through the triage process and booking outpatient appointments. Understanding clinic templates and monitoring utilisation. Monitoring waiting list and carrying out validation. Patient communication via letter and telephone. Building relationships with clinicians, nurses, managers and other admin teams. Working for our organisation
This role provides a great insight into the NHS and requires excellent inter-personal skills when communicating with patients and members of staff at all levels within the Trust. Values lie at the heart of who we are, what we do and the culture we want to establish, having a direct impact upon both colleagues and the public we service. Our values are Kindness, Integrity, Teamwork and Equality. Candidates new to the NHS will receive 27 days holiday, plus bank holidays and a number of benefits such as NHS pension, discount at selected shops and restaurants and opportunities for promotion across the Trust. Detailed job description and main responsibilities
Main responsibilities: Clinic Creation/Changes Management of clinics which includes clinic cancellations, reappointment of cancelled appointments and checking availability of clinic slots. Supporting the lead Patient Pathway Coordinator to monitor capacity and manage both new and follow up waiting lists. Actioning outcomes from clinics, including making follow up appointments. Training staff. Providing annual leave cover for the Lead Patient Pathway Coordinator. Person specification
Qualifications
A good standard of general education to GCSE level (5 GCSE grade A*-C) or equivalent Experience
Previous experience of booking outpatient appointments Knowledge
Ability to maintain confidentiality at all times
#J-18808-Ljbffr
