Why be a 999 call handler for East Midlands Ambulance Service?
Working for us is an experience like no other; it’s a great privilege. Not only will you save lives, but you will also bring new life into the world and provide support at a person's time of need.
Save and change lives with a career in the ambulance service; an ambulance service career is much more than “flashing blue lights”! You will make a difference every day to patients in emergency and non-emergency situations.
You will have countless opportunities to progress and enjoy continuous professional development, helping you to develop your skills, gain new ones, and progress to roles at a higher pay grade.
With annual reviews and the support of our team, you will have career potential that matches your ambitions.
What does a 999 Call handler do?
Based within the Emergency Operations Centre at Lincoln, you will receive 999 and urgent calls from members of the public and Health Service colleagues. You will prioritise these calls in line with agreed protocols and provide pre-arrival advice.
Shift durations of up to 12 hours include night working, and we operate 24/7, 365 days of the year, including public bank holidays such as Christmas and New Year.
Successful candidates will have previous experience working in a pressurised environment and demonstrate an ability to work effectively and make fast-paced decisions whilst providing excellent care and advice.
The ability to work on your own initiative within a team, have effective verbal communication skills, and be computer literate is essential.
Application Process
Successful applicants will be invited to an online assessment on the 2/12/24. Following a successful assessment, you will be invited to an interview on the 7/12/24.
The start date for successful applicants will be the 10/2/25. Training will be 5 weeks full-time, followed by approximately 8 mentoring shifts. Due to the training period, successful candidates wishing to apply for part-time positions will need to commit to full-time hours. Annual leave is also restricted during the training.
Some elements of training may be virtual or off-site. Please bear this in mind when applying.
Benefits
Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:
Flexible approach to working patterns; we understand the importance of a work-life balance and have a wide selection of rotas for part-time and full-time staff. Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part-time). Pay enhancements for out of hours, shift and overtime working, career and salary progression, and annual personal development review. Uniform will be provided. Expert training and support from our dedicated in-house education team. Enrolment into the NHS Pension Scheme. Occupational Health support along with an Employee Assistance Programme. NHS Discounts in over 200+ stores including holidays, days out, car insurance, restaurants, and clothing. Childcare vouchers. Peer to Peer support networks.
An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries.
We are a first-class employer, promoting equality, diversity, and inclusion of our employees.
Responsibilities
The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures, and practices of the Trust, which may be amended from time to time. Patient safety is a key priority for the Trust.
It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example, Risk Management, Infection Prevention and Control, and Safeguarding children and vulnerable adults.
This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.
#J-18808-Ljbffr
Working for us is an experience like no other; it’s a great privilege. Not only will you save lives, but you will also bring new life into the world and provide support at a person's time of need.
Save and change lives with a career in the ambulance service; an ambulance service career is much more than “flashing blue lights”! You will make a difference every day to patients in emergency and non-emergency situations.
You will have countless opportunities to progress and enjoy continuous professional development, helping you to develop your skills, gain new ones, and progress to roles at a higher pay grade.
With annual reviews and the support of our team, you will have career potential that matches your ambitions.
What does a 999 Call handler do?
Based within the Emergency Operations Centre at Lincoln, you will receive 999 and urgent calls from members of the public and Health Service colleagues. You will prioritise these calls in line with agreed protocols and provide pre-arrival advice.
Shift durations of up to 12 hours include night working, and we operate 24/7, 365 days of the year, including public bank holidays such as Christmas and New Year.
Successful candidates will have previous experience working in a pressurised environment and demonstrate an ability to work effectively and make fast-paced decisions whilst providing excellent care and advice.
The ability to work on your own initiative within a team, have effective verbal communication skills, and be computer literate is essential.
Application Process
Successful applicants will be invited to an online assessment on the 2/12/24. Following a successful assessment, you will be invited to an interview on the 7/12/24.
The start date for successful applicants will be the 10/2/25. Training will be 5 weeks full-time, followed by approximately 8 mentoring shifts. Due to the training period, successful candidates wishing to apply for part-time positions will need to commit to full-time hours. Annual leave is also restricted during the training.
Some elements of training may be virtual or off-site. Please bear this in mind when applying.
Benefits
Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a range of other great benefits too:
Flexible approach to working patterns; we understand the importance of a work-life balance and have a wide selection of rotas for part-time and full-time staff. Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part-time). Pay enhancements for out of hours, shift and overtime working, career and salary progression, and annual personal development review. Uniform will be provided. Expert training and support from our dedicated in-house education team. Enrolment into the NHS Pension Scheme. Occupational Health support along with an Employee Assistance Programme. NHS Discounts in over 200+ stores including holidays, days out, car insurance, restaurants, and clothing. Childcare vouchers. Peer to Peer support networks.
An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries.
We are a first-class employer, promoting equality, diversity, and inclusion of our employees.
Responsibilities
The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures, and practices of the Trust, which may be amended from time to time. Patient safety is a key priority for the Trust.
It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example, Risk Management, Infection Prevention and Control, and Safeguarding children and vulnerable adults.
This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement.
#J-18808-Ljbffr
