Main area: 999, Call Handler, NHS, Ambulance, Contact Centre, Call Centre, Customer Service
Grade:
Band 3 Contract:
Permanent Hours: Full time Part time 37.5 hours per week (minimum 23 hours per week) Job ref:
278-999CHM-1301-JG Employer:
South East Coast Ambulance Service NHS Foundation Trust Employer type:
NHS Site:
Medway Emergency Operations Centre Town:
Gillingham Salary:
£24,071 - £25,674 per annum NHS Agenda for Change Section:
2 Salary period:
Yearly Closing:
26/01/2025 23:59 Emergency Medical Advisor (999 Call Handler) - Medway
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission. Job overview
Your NHS needs YOU! Why apply for this role? As a 999 Emergency Call Handler (Emergency Medical Advisor), you will be the first person our patients speak to when they call 999 in an emergency. What makes a great 999 Emergency Call Handler? Caring and empathetic Great communication skills Happy and able to work flexibly Main duties of the job
As a SECAmb 999 Emergency Call Handler, you are responsible for ensuring the correct information is obtained from the caller, while offering advice or reassurance under difficult circumstances. You will enter details into a computer system about the patient and their condition to ensure they receive the most appropriate care. We will provide full training in a warm, friendly environment in our Emergency Call Centres. 9 weeks full time training Must attend policy due to obtaining your Pathways licence 3 weeks of Monday to Friday classroom training, then observing and mentoring periods for a further 6 weeks before you go “live”. Designed to fully support transition to call handling independently Working for our organisation
This role will involve working a varied shift pattern including earlies, lates, nights and weekends on a rota pattern. These rotas are fixed to ensure a safe provision to our patients. What we can offer you: Competitive salary of £24,071 - £25,674 with potential earnings up to £30,000 per annum. Unsocial hours enhancements for hours worked between 8pm and 6am Monday – Friday and all-day Saturday. 35 days’ annual leave inclusive of Bank Holidays (pro rata) Flexible working hours on a rota pattern Free parking Staff networks Training and development Salary Sacrifice schemes for cars or push bikes Access to occupational health Enhanced DBS check Detailed job description and main responsibilities
The role of an Emergency 999 Call Handler (Emergency Medical Advisor) involves providing assistance in various situations, from minor illness to life-threatening situations. You will need to demonstrate compassion and empathy while dealing with stressful and emotional situations. Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service. Individuals should have the drive and passion to make a difference, along with the resilience to work in a high-pressure environment. Ability to work well within a team and independently, along with fast/accurate typing skills and a good standard of education or equivalent experience. Person specification
Qualifications
Educated to GCSE or Functional Skills level in Maths, English and ICT skills, or evidence of using Maths and English to GCSE level or higher in previous employment. Level 2 in Customer Service or Health and Social Care. Experience
Previous experience working and communicating with the public. Ability to communicate with various people and build rapport. Experience in a computer-based role - strong IT skills. Previous experience working in a team or with stakeholders across a range of settings. Please note that the salary range is in line with agenda for change (AFC) pay scales. All successful applicants will be required to undertake an Enhanced DBS check for adults and children. Inclusivity Statement
The Trust is committed to being an inclusive employer and actively supports equality of opportunity for all staff. We welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. For any queries relating to the application process, please contact the Recruitment Advisor listed on the vacancy.
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Band 3 Contract:
Permanent Hours: Full time Part time 37.5 hours per week (minimum 23 hours per week) Job ref:
278-999CHM-1301-JG Employer:
South East Coast Ambulance Service NHS Foundation Trust Employer type:
NHS Site:
Medway Emergency Operations Centre Town:
Gillingham Salary:
£24,071 - £25,674 per annum NHS Agenda for Change Section:
2 Salary period:
Yearly Closing:
26/01/2025 23:59 Emergency Medical Advisor (999 Call Handler) - Medway
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission. Job overview
Your NHS needs YOU! Why apply for this role? As a 999 Emergency Call Handler (Emergency Medical Advisor), you will be the first person our patients speak to when they call 999 in an emergency. What makes a great 999 Emergency Call Handler? Caring and empathetic Great communication skills Happy and able to work flexibly Main duties of the job
As a SECAmb 999 Emergency Call Handler, you are responsible for ensuring the correct information is obtained from the caller, while offering advice or reassurance under difficult circumstances. You will enter details into a computer system about the patient and their condition to ensure they receive the most appropriate care. We will provide full training in a warm, friendly environment in our Emergency Call Centres. 9 weeks full time training Must attend policy due to obtaining your Pathways licence 3 weeks of Monday to Friday classroom training, then observing and mentoring periods for a further 6 weeks before you go “live”. Designed to fully support transition to call handling independently Working for our organisation
This role will involve working a varied shift pattern including earlies, lates, nights and weekends on a rota pattern. These rotas are fixed to ensure a safe provision to our patients. What we can offer you: Competitive salary of £24,071 - £25,674 with potential earnings up to £30,000 per annum. Unsocial hours enhancements for hours worked between 8pm and 6am Monday – Friday and all-day Saturday. 35 days’ annual leave inclusive of Bank Holidays (pro rata) Flexible working hours on a rota pattern Free parking Staff networks Training and development Salary Sacrifice schemes for cars or push bikes Access to occupational health Enhanced DBS check Detailed job description and main responsibilities
The role of an Emergency 999 Call Handler (Emergency Medical Advisor) involves providing assistance in various situations, from minor illness to life-threatening situations. You will need to demonstrate compassion and empathy while dealing with stressful and emotional situations. Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service. Individuals should have the drive and passion to make a difference, along with the resilience to work in a high-pressure environment. Ability to work well within a team and independently, along with fast/accurate typing skills and a good standard of education or equivalent experience. Person specification
Qualifications
Educated to GCSE or Functional Skills level in Maths, English and ICT skills, or evidence of using Maths and English to GCSE level or higher in previous employment. Level 2 in Customer Service or Health and Social Care. Experience
Previous experience working and communicating with the public. Ability to communicate with various people and build rapport. Experience in a computer-based role - strong IT skills. Previous experience working in a team or with stakeholders across a range of settings. Please note that the salary range is in line with agenda for change (AFC) pay scales. All successful applicants will be required to undertake an Enhanced DBS check for adults and children. Inclusivity Statement
The Trust is committed to being an inclusive employer and actively supports equality of opportunity for all staff. We welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. For any queries relating to the application process, please contact the Recruitment Advisor listed on the vacancy.
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