Emergency Medical Advisor (999 Call Handler) - Medway
Band 3
Main area: 999, Call Handler, NHS, Ambulance, Contact Centre, Call Centre, Customer Service Grade: Band 3 Contract: Permanent Hours: Full time / Part time (37.5 hours per week, minimum 23 hours per week) Job ref: 278-999CHM-1301-JG Site: Medway Emergency Operations Centre, Town: Gillingham Salary: £24,071 - £25,674 per annum, NHS Agenda for Change Section 2 + NHS Unsocial Hours Salary period: Yearly Closing date: 26/01/2025 23:59 South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and aim to continually improve across all areas of the Trust. Our 4,000+ workforce provides services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire, handling over 1 million calls to 999 and 1 million calls to NHS 111 every year. Job overview
Your NHS needs YOU! Why apply for this role? Our 999 Emergency Call Handlers (Emergency Medical Advisors) come from diverse backgrounds and share common qualities. You will be the first person our patients speak to when they call 999 in an emergency. What makes a great 999 Emergency Call Handler (Emergency Medical Advisor)? Caring and empathetic Excellent communication skills Flexible and adaptable Main duties of the job
As a SECAmb 999 Emergency Call Handler, you will be responsible for obtaining accurate information from callers, offering advice or reassurance, and entering details into a computer system to categorize the seriousness of their condition. This ensures the patient receives the most appropriate care, which may include emergency ambulance response, clinician assessment, or self-care advice. We provide full training in a supportive environment in our Emergency Call Centres: 9 weeks full-time training Mandatory attendance due to obtaining your Pathways licence 3 weeks of classroom training followed by 6 weeks of mentoring Working for our organisation
This role involves working a varied shift pattern, including earlies, lates, nights, and weekends. Fixed rotas ensure safe patient provision. Night-only shifts can also be accommodated. What we can offer you:
Competitive salary with earning potential up to £30,000 per annum Unsocial hours enhancements 35 days’ annual leave (pro rata) Flexible working hours Free parking Training and development opportunities Detailed job description and main responsibilities
As an Emergency 999 Call Handler, you will assist callers in various situations, from minor illnesses to life-threatening emergencies, using the NHS Pathways system. This role requires high levels of personal commitment, resilience, and the ability to remain calm under pressure. Demonstrate personal commitment to patient-focused service Ability to work well in a team and independently Fast and accurate typing skills Good standard of education or equivalent experience Person specification
Qualifications
GCSE or Functional Skills level in Maths, English, and ICT skills OR evidence of using Maths and English to GCSE level or higher Level 2 in Customer Service or Health and Social Care Experience
Experience working with the public Strong communication skills and ability to build rapport Experience in a computer-based role Teamwork experience Successful applicants will undergo an Enhanced DBS check. The Trust is committed to being an inclusive employer and encourages applications from diverse backgrounds. For further details, please refer to the attached information slides.
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Band 3
Main area: 999, Call Handler, NHS, Ambulance, Contact Centre, Call Centre, Customer Service Grade: Band 3 Contract: Permanent Hours: Full time / Part time (37.5 hours per week, minimum 23 hours per week) Job ref: 278-999CHM-1301-JG Site: Medway Emergency Operations Centre, Town: Gillingham Salary: £24,071 - £25,674 per annum, NHS Agenda for Change Section 2 + NHS Unsocial Hours Salary period: Yearly Closing date: 26/01/2025 23:59 South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and aim to continually improve across all areas of the Trust. Our 4,000+ workforce provides services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire, handling over 1 million calls to 999 and 1 million calls to NHS 111 every year. Job overview
Your NHS needs YOU! Why apply for this role? Our 999 Emergency Call Handlers (Emergency Medical Advisors) come from diverse backgrounds and share common qualities. You will be the first person our patients speak to when they call 999 in an emergency. What makes a great 999 Emergency Call Handler (Emergency Medical Advisor)? Caring and empathetic Excellent communication skills Flexible and adaptable Main duties of the job
As a SECAmb 999 Emergency Call Handler, you will be responsible for obtaining accurate information from callers, offering advice or reassurance, and entering details into a computer system to categorize the seriousness of their condition. This ensures the patient receives the most appropriate care, which may include emergency ambulance response, clinician assessment, or self-care advice. We provide full training in a supportive environment in our Emergency Call Centres: 9 weeks full-time training Mandatory attendance due to obtaining your Pathways licence 3 weeks of classroom training followed by 6 weeks of mentoring Working for our organisation
This role involves working a varied shift pattern, including earlies, lates, nights, and weekends. Fixed rotas ensure safe patient provision. Night-only shifts can also be accommodated. What we can offer you:
Competitive salary with earning potential up to £30,000 per annum Unsocial hours enhancements 35 days’ annual leave (pro rata) Flexible working hours Free parking Training and development opportunities Detailed job description and main responsibilities
As an Emergency 999 Call Handler, you will assist callers in various situations, from minor illnesses to life-threatening emergencies, using the NHS Pathways system. This role requires high levels of personal commitment, resilience, and the ability to remain calm under pressure. Demonstrate personal commitment to patient-focused service Ability to work well in a team and independently Fast and accurate typing skills Good standard of education or equivalent experience Person specification
Qualifications
GCSE or Functional Skills level in Maths, English, and ICT skills OR evidence of using Maths and English to GCSE level or higher Level 2 in Customer Service or Health and Social Care Experience
Experience working with the public Strong communication skills and ability to build rapport Experience in a computer-based role Teamwork experience Successful applicants will undergo an Enhanced DBS check. The Trust is committed to being an inclusive employer and encourages applications from diverse backgrounds. For further details, please refer to the attached information slides.
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