Please note this role is a 6-month fixed term contract.
We know it’s our people make us who we are! Our colleagues are extraordinary, that’s why we have an outstanding and passionate Colleague Services Team to make sure we partner well with the business and collaborate as a function to deliver a brilliant people proposition. M&S is going through rapid change, and here in Colleague Services it’s our time to really make an impact through Cloud technology with our new MyHR Oracle implementation. Your naturally curious nature and the desire to put people and the company first will ensure you think ahead, anticipating and predicting to get the right solutions for our colleagues and the business.
You will be coaching and supporting line managers and Business Involvement Group (BIG) Representatives across all areas of the business to make informed people decisions through a commercial lens. Accountable for a specific area of the business, you will work alongside line managers and People Partners to support a high-performance culture as a member of our Line Manager Advisory Service.
What You’ll Do Your key accountabilities will include: Deliver high quality, consistent and accurate advice on all aspects of people policy in line with the service SLA. Maintain personal expert knowledge of M&S employment policy and practice. Coach and develop the line manager to deliver effective people management and drive line management capability. Coach BIG reps to support their role as Employee Representatives and as an accompanying person. Provide end to end case management support for the full scope of cases and policy areas, including complex and high risk cases. Work collaboratively with your business partners in relation to cases you are managing, developing strong trusting relationships with business partners to enable this.
Who you are Your skills and experience will include: Excellent verbal and written communication. Detailed knowledge of M&S employment policies, frameworks and practice. Up to date awareness of external case, trends and employee relations best practice. Strong customer relations management skills. Ability to judge and manage risk and foresee potential issues and consequences.
Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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We know it’s our people make us who we are! Our colleagues are extraordinary, that’s why we have an outstanding and passionate Colleague Services Team to make sure we partner well with the business and collaborate as a function to deliver a brilliant people proposition. M&S is going through rapid change, and here in Colleague Services it’s our time to really make an impact through Cloud technology with our new MyHR Oracle implementation. Your naturally curious nature and the desire to put people and the company first will ensure you think ahead, anticipating and predicting to get the right solutions for our colleagues and the business.
You will be coaching and supporting line managers and Business Involvement Group (BIG) Representatives across all areas of the business to make informed people decisions through a commercial lens. Accountable for a specific area of the business, you will work alongside line managers and People Partners to support a high-performance culture as a member of our Line Manager Advisory Service.
What You’ll Do Your key accountabilities will include: Deliver high quality, consistent and accurate advice on all aspects of people policy in line with the service SLA. Maintain personal expert knowledge of M&S employment policy and practice. Coach and develop the line manager to deliver effective people management and drive line management capability. Coach BIG reps to support their role as Employee Representatives and as an accompanying person. Provide end to end case management support for the full scope of cases and policy areas, including complex and high risk cases. Work collaboratively with your business partners in relation to cases you are managing, developing strong trusting relationships with business partners to enable this.
Who you are Your skills and experience will include: Excellent verbal and written communication. Detailed knowledge of M&S employment policies, frameworks and practice. Up to date awareness of external case, trends and employee relations best practice. Strong customer relations management skills. Ability to judge and manage risk and foresee potential issues and consequences.
Everyone’s welcome We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#J-18808-Ljbffr
