At Nationwide, having a clear focus on our performance and people is critical to successfully delivering our strategic drivers and creating the best service for our customers. Our HR Case Management team have always played a pivotal role in providing both specialist employee relations advice to managers, and end to end support regarding performance management, misconduct, sickness absence, whistleblowing and resolving all workplace disputes.
As an ER Case Consultant on an 18 month fixed term contract basis, you’ll be a pivotal part of embedding Nationwide’s performance management framework, working as part of a specialist HR team, remotely supporting business leaders with people management employee relations cases through to resolution, building trusted relationships with employees and leaders across the business.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Swindon. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
You’ll be part of a well-valued and supportive team, acting as a trusted advisor to employees and leaders at all levels, managing a varied Employee Relations caseload across conduct and capability, sickness absence and ill health situations. You’ll operate at pace, with pragmatism and accuracy, delivering quality, consistent and risk-based remote end-to-end people management advice and solutions, as well as providing coaching support for hearing chairs in formal settings. In addition, you will ensure we get leaders the right support for their needs, working across the team to embed an evolved operating model, minimising handoffs and encouraging end to end ownership, ensuring all cases are managed and documented in a timely and professional manner in line with our policies and risk culture. About you
Demonstrable experience in Employee Relations case management, preferably in a fast-paced regulated, financial services or unionised environment A strong relationship builder with the ability and passion to influence and coach managers on all people management issues through remote support A sound knowledge of employment law and ACAS guidelines and applying this with a commercial lens in a workplace setting Excellent communication skills both written and verbal Excellent attention to detail with the ability to balance volume workloads, prioritising cases appropriately, managing stakeholder expectations appropriately Experience of identifying trends, process improvements and proposing suitable solutions Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these. Say it straight
- This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand. Push for better
- This is about aiming high and constantly looking for better in how we work together and serve our customers and members. Get it done
- This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome. We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance. The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% Up to 2 days of paid volunteering a year Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Wellhub – Access to a range of free and paid options for health and wellness. Access to an annual performance related bonus Access to training to help you develop and progress your career 25 days holiday, pro rata What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks,
but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose –
Banking – but fairer, more rewarding, and for the good of society. When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead. What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
#J-18808-Ljbffr
You’ll be part of a well-valued and supportive team, acting as a trusted advisor to employees and leaders at all levels, managing a varied Employee Relations caseload across conduct and capability, sickness absence and ill health situations. You’ll operate at pace, with pragmatism and accuracy, delivering quality, consistent and risk-based remote end-to-end people management advice and solutions, as well as providing coaching support for hearing chairs in formal settings. In addition, you will ensure we get leaders the right support for their needs, working across the team to embed an evolved operating model, minimising handoffs and encouraging end to end ownership, ensuring all cases are managed and documented in a timely and professional manner in line with our policies and risk culture. About you
Demonstrable experience in Employee Relations case management, preferably in a fast-paced regulated, financial services or unionised environment A strong relationship builder with the ability and passion to influence and coach managers on all people management issues through remote support A sound knowledge of employment law and ACAS guidelines and applying this with a commercial lens in a workplace setting Excellent communication skills both written and verbal Excellent attention to detail with the ability to balance volume workloads, prioritising cases appropriately, managing stakeholder expectations appropriately Experience of identifying trends, process improvements and proposing suitable solutions Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these. Say it straight
- This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand. Push for better
- This is about aiming high and constantly looking for better in how we work together and serve our customers and members. Get it done
- This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome. We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance. The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% Up to 2 days of paid volunteering a year Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Wellhub – Access to a range of free and paid options for health and wellness. Access to an annual performance related bonus Access to training to help you develop and progress your career 25 days holiday, pro rata What makes us different
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks,
but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose –
Banking – but fairer, more rewarding, and for the good of society. When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead. What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up to date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
#J-18808-Ljbffr
