Part-time: Tuesday - Friday, Permanent
Up to £32,000 depending on experience + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working
Southampton, Store Support Office
To provide professional, consistent advice, support, and coaching on all employment relation issues to managers in SSO and retail, ensuring a fair and consistent approach is applied in relation to company policies and procedures, minimizing potential commercial risks.
Key Responsibilities:
Respond to all employment relations queries in line with our policies, and within our agreed SLAs after asking all relevant questions to fully understand the situation and query. Inspire confidence and encourage the decision maker to make informed decisions by providing expert advice, support, and coaching. Draft relevant letters ensuring they are well written, grammatically and factually correct, include everything that is necessary, and written in a way that minimizes risk. Ensure stakeholders understand the policies, processes, options/advice given, and tools available. Provide effective day-to-day administration in relation to these queries; for example, accurately logging calls and updating the grievance spreadsheet. Develop and maintain effective working relationships with all stakeholders. Proactively contribute to the team, working collaboratively, sharing knowledge, giving feedback, and ensuring an effective working relationship. Use MI and anecdotal information to identify trends and recommend appropriate action to improve performance and drive continuous improvements of our service. Drive any relevant ‘focus’ area by updating/training colleagues within that area and making continuous improvements by simplifying any process and/or driving efficiencies. Attend internal and external training courses as required. Keep up to date with relevant internal and external information and provide options and recommendations where relevant. Effectively contribute to, and influence where necessary, ad-hoc projects as required within and outside the team. Provide face-to-face advice and note-taking support to managers in SSO and, occasionally, retail. Maintain and develop supporting tools and materials, for example, policies and How to Guides. Case manage complex cases, considering all components and formulate a strategy for a satisfactory resolution. Minimum Requirements:
Ability to prioritise and work well under pressure. Strong listening and communication skills - verbal and written. Strong influencing, coaching skills, and questioning techniques. Attention to detail. Proven ability to contribute and work as part of a team.
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Respond to all employment relations queries in line with our policies, and within our agreed SLAs after asking all relevant questions to fully understand the situation and query. Inspire confidence and encourage the decision maker to make informed decisions by providing expert advice, support, and coaching. Draft relevant letters ensuring they are well written, grammatically and factually correct, include everything that is necessary, and written in a way that minimizes risk. Ensure stakeholders understand the policies, processes, options/advice given, and tools available. Provide effective day-to-day administration in relation to these queries; for example, accurately logging calls and updating the grievance spreadsheet. Develop and maintain effective working relationships with all stakeholders. Proactively contribute to the team, working collaboratively, sharing knowledge, giving feedback, and ensuring an effective working relationship. Use MI and anecdotal information to identify trends and recommend appropriate action to improve performance and drive continuous improvements of our service. Drive any relevant ‘focus’ area by updating/training colleagues within that area and making continuous improvements by simplifying any process and/or driving efficiencies. Attend internal and external training courses as required. Keep up to date with relevant internal and external information and provide options and recommendations where relevant. Effectively contribute to, and influence where necessary, ad-hoc projects as required within and outside the team. Provide face-to-face advice and note-taking support to managers in SSO and, occasionally, retail. Maintain and develop supporting tools and materials, for example, policies and How to Guides. Case manage complex cases, considering all components and formulate a strategy for a satisfactory resolution. Minimum Requirements:
Ability to prioritise and work well under pressure. Strong listening and communication skills - verbal and written. Strong influencing, coaching skills, and questioning techniques. Attention to detail. Proven ability to contribute and work as part of a team.
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