Tomorrow's Women
Closes in 6 days (Wednesday 22 January at 11:59pm)
This role will consist of supporting the team completing referrals, creating action plans, liaising with stakeholders, and creating a welcoming environment. Additionally assisting with meeting and greeting clients, some cleaning, database updates, reports, and scheduling.
Hours:
9:30am - 3:00pm with a 30-minute lunch, Monday to Friday. 25 hours a week Duration:
1 year 6 months Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. What you’ll do at work
Support the Empowerment advisory team as needed: Assess women’s barriers and work with them to develop a holistic and in-depth work-focused action plan with defined activities. Liaise with other specialist agencies and stakeholders to understand and utilise other sources of support and advice to help women progress with their lives. Help in the break-out room - making the women feel comfortable, making them drinks and food where necessary. Ensure women are signposted to the support they need (internally - either to an EA or to a Partner organisation on-site). Support the Administrative team as needed: Meet and greet the women and ascertain their needs. Ensure the centre is kept reasonably clean and tidy (with support from other team members) - washing dishes, emptying bins, vacuuming from time to time. Cover Reception – to provide lunch and other breaks for your team members. Research and collate data and print reports from our database for funders/monitoring returns. Capture referrals on the database. Keep the timetable in the break-out room up to date. Conduct phone calls to women to confirm attendance at key events. Answer phones and screen calls. General
Ensure that data sharing protocols are strictly adhered to. Demonstrate the ability to work under pressure. Have interpersonal skills and experience in basic IT. Take an active role at team meetings. Where you’ll work
CH1 4EE Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation
CHESHIRE COLLEGE SOUTH AND WEST Your training course
Customer service practitioner (level 2) Equal to GCSE Course contents
Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery. Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications. Use appropriate communication skills, along with reinforcement techniques during non-facing customer interactions. Use an appropriate ‘tone of voice’ in all communications that reflect the organisation’s brand. Provide clear explanations and offer options to help customers make choices that are mutually beneficial. Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines. Demonstrate patience and calmness. Show understanding of the customer’s point of view. Use appropriate sign-posting or resolution to meet customer needs and manage expectations. Maintain informative communication during service recovery. Your training plan
In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Level 2 in Customer service. This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject. Requirements
GCSE in: Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills
Initiative Reliable Approachable Other requirements
DBS required (paid by employer). Female applicants aged 18 and over only. Exempt under Schedule 9 (part 1) of the Equality Act, 2010. About this company
Tomorrow’s Women is a charity for all adult women, some of whom are female offenders and those at risk of offending. Tomorrow’s Women offers a safe, “women’s only” environment for partner agencies to provide targeted interventions tailored to individual female needs, often through a multi-agency and problem-solving approach. Its mission is to support and empower women from all backgrounds, facing personal issues, to live equal and fulfilled lives. After this apprenticeship
The charity is growing; therefore, there is a strong possibility of a full-time permanent position upon successful completion of the apprenticeship (subject to funding). The contact for this apprenticeship is: CHESHIRE COLLEGE SOUTH AND WEST sophie.cain@ccsw.ac.uk The reference code for this apprenticeship is VAC1000295140. Apply now
Closes in 6 days (Wednesday 22 January at 11:59pm) When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
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9:30am - 3:00pm with a 30-minute lunch, Monday to Friday. 25 hours a week Duration:
1 year 6 months Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. What you’ll do at work
Support the Empowerment advisory team as needed: Assess women’s barriers and work with them to develop a holistic and in-depth work-focused action plan with defined activities. Liaise with other specialist agencies and stakeholders to understand and utilise other sources of support and advice to help women progress with their lives. Help in the break-out room - making the women feel comfortable, making them drinks and food where necessary. Ensure women are signposted to the support they need (internally - either to an EA or to a Partner organisation on-site). Support the Administrative team as needed: Meet and greet the women and ascertain their needs. Ensure the centre is kept reasonably clean and tidy (with support from other team members) - washing dishes, emptying bins, vacuuming from time to time. Cover Reception – to provide lunch and other breaks for your team members. Research and collate data and print reports from our database for funders/monitoring returns. Capture referrals on the database. Keep the timetable in the break-out room up to date. Conduct phone calls to women to confirm attendance at key events. Answer phones and screen calls. General
Ensure that data sharing protocols are strictly adhered to. Demonstrate the ability to work under pressure. Have interpersonal skills and experience in basic IT. Take an active role at team meetings. Where you’ll work
CH1 4EE Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation
CHESHIRE COLLEGE SOUTH AND WEST Your training course
Customer service practitioner (level 2) Equal to GCSE Course contents
Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery. Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications. Use appropriate communication skills, along with reinforcement techniques during non-facing customer interactions. Use an appropriate ‘tone of voice’ in all communications that reflect the organisation’s brand. Provide clear explanations and offer options to help customers make choices that are mutually beneficial. Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines. Demonstrate patience and calmness. Show understanding of the customer’s point of view. Use appropriate sign-posting or resolution to meet customer needs and manage expectations. Maintain informative communication during service recovery. Your training plan
In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Level 2 in Customer service. This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject. Requirements
GCSE in: Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills
Initiative Reliable Approachable Other requirements
DBS required (paid by employer). Female applicants aged 18 and over only. Exempt under Schedule 9 (part 1) of the Equality Act, 2010. About this company
Tomorrow’s Women is a charity for all adult women, some of whom are female offenders and those at risk of offending. Tomorrow’s Women offers a safe, “women’s only” environment for partner agencies to provide targeted interventions tailored to individual female needs, often through a multi-agency and problem-solving approach. Its mission is to support and empower women from all backgrounds, facing personal issues, to live equal and fulfilled lives. After this apprenticeship
The charity is growing; therefore, there is a strong possibility of a full-time permanent position upon successful completion of the apprenticeship (subject to funding). The contact for this apprenticeship is: CHESHIRE COLLEGE SOUTH AND WEST sophie.cain@ccsw.ac.uk The reference code for this apprenticeship is VAC1000295140. Apply now
Closes in 6 days (Wednesday 22 January at 11:59pm) When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
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