Mama Shelter London | 437 Hackney Rd, London E2 9DY, UK
Join us at Accor,
where life pulses with passion! As a pioneering force in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet. Hospitality is a work of heart, Join us and become a Heartist. Job Description
We are currently looking for a Reservations Manager to join our office team at Mama Shelter London. The Reservations Manager is entrusted with overseeing all aspects of the reservations department and reports to the Director of Revenue Management. The Reservations Manager will be an upbeat and inspirational leader and will ensure consistent, flawless communication between our guests and internal teams. The Reservations Manager will follow clear step-by-step processes and confidently use our systems (Opera, TARS, iDeas, etc.), ensuring guest details and specific information are always recorded in a clear and easy-to-understand way for our teams. The Reservations Manager will support the Sales team by handling groups after being contracted. You must be organized and will be required to know Delphi. The Reservations Manager will provide all necessary information to any department regarding upcoming bookings, and you will work closely with the Front Office Manager and the Sales team. Qualifications
Your experience and skills include: Having full responsibility for the reservation department and being the main point of contact in resolving any issues that may arise. Leading, training, and ensuring that the reservations team provides great customer service to all customers and clients. Being competent and confident, and able to train in the use of all the systems currently used. Additional Information
Accor & Ennismore experience is an asset. Prior experience working with Opera or a related system. Strong interpersonal and problem-solving abilities. Fluency in English; additional languages are a plus.
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Join us at Accor,
where life pulses with passion! As a pioneering force in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet. Hospitality is a work of heart, Join us and become a Heartist. Job Description
We are currently looking for a Reservations Manager to join our office team at Mama Shelter London. The Reservations Manager is entrusted with overseeing all aspects of the reservations department and reports to the Director of Revenue Management. The Reservations Manager will be an upbeat and inspirational leader and will ensure consistent, flawless communication between our guests and internal teams. The Reservations Manager will follow clear step-by-step processes and confidently use our systems (Opera, TARS, iDeas, etc.), ensuring guest details and specific information are always recorded in a clear and easy-to-understand way for our teams. The Reservations Manager will support the Sales team by handling groups after being contracted. You must be organized and will be required to know Delphi. The Reservations Manager will provide all necessary information to any department regarding upcoming bookings, and you will work closely with the Front Office Manager and the Sales team. Qualifications
Your experience and skills include: Having full responsibility for the reservation department and being the main point of contact in resolving any issues that may arise. Leading, training, and ensuring that the reservations team provides great customer service to all customers and clients. Being competent and confident, and able to train in the use of all the systems currently used. Additional Information
Accor & Ennismore experience is an asset. Prior experience working with Opera or a related system. Strong interpersonal and problem-solving abilities. Fluency in English; additional languages are a plus.
#J-18808-Ljbffr
