End of Life Care Telephone Referral Coordinator
ECHO's collective aim in Coastal West Sussex is to make the last stage of a person's life as good as possible, through working confidently, honestly and consistently to help each individual and the people important to them. The ECHO Telephone Referral Coordinator acts as a key point of contact for patients, carers, clinicians, colleagues and external stakeholders. ECHO ensures that they receive a compassionate, courteous and supportive response to a range of queries and requests for information. The ECHO Telephone Referral Coordinator will triage the callers' needs and access or signpost to the appropriate Community Services wherever possible or escalate to a Senior Clinical Assessor. Excellent communication skills are essential to ensure a thorough assessment has been made, and there must be clear and accurate documentation that reflects the information provided during the referral process. Main duties of the job
End of Life Care Telephone Referral Coordinator We have a great opportunity for a Coordinator to join our award-winning End of Life Care Hub, ECHO. This is a unique collaboration with partners across Coastal West Sussex, including our two Local Hospices, the Acute Trust and a specialist Macmillan Team. We provide a single point of access for end of life care coordination which provides triage, navigation and signposting to appropriate sources of care and support for patients in the last year of their life. This is a non-patient-facing role. The aim of the service is to provide a responsive, dynamic, flexible partnership-based approach for patients registered to the service. We are looking for a person who may have experience in community care in any setting, has excellent administration and communication skills, and wants to make a difference to patients who are in their final stages of life. You will be part of an expanding team based in Lancing and the role will predominantly be one of telephone triage, liaison and coordination of existing and new patients registered to the ECHO service. The service covers seven days a week, 24 hours a day, 365 days a year. If you're looking for that next challenge and want to make a difference to patients and those close to them in their final stage of life, then we want to hear from you. About us
Positive 2021 NHS Staff Survey results The Care Quality Commission (CQC) rates our quality of services as good with outstanding features Stunning locations in Sussex, surrounded by the South Downs and the coast A great working environment in the community, in patients' homes and our community hospitals Excellent training and development opportunities Real Living Wage Employer, with great rates of pay Flexible working options, including job sharing, annualised hours, career breaks, parental leave and adoption leave Supportive team environments Cost-effective and convenient workplace nurseries Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces Job responsibilities
The post holder will be the first point of contact for referrals to the End of Life Care Hub (ECHO), using excellent verbal and listening skills to ensure accurate referral information is collected. To ensure all referrals are responded to in a safe and timely manner, to enable the patient to receive appropriate care in the last year of life. Receive and respond to all referrals to the End of Life Care Hub (ECHO) including electronic, written and telephone. Establish their appropriateness, assessing urgency (and if necessary liaising with the qualified member of staff on duty) and forwarding onto the relevant teams in written and verbal format. To enable ECHO to adhere to the Key Performance Indicators. Person Specification
Evidence of IT & office administration skills Experience of organizing meetings including agendas & minutes Experience of developing administration or office procedures Experience of explaining & training colleagues in the use of various office documents & procedures Communication Skills
Evidence of clear & accurate documentation skills Experience of communicating with a range of people using different communication methods Experience of communicating with people who may be emotional or distressed Team Working
Evidence of working within a team & supporting colleagues Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £24,071 to £25,674 a year per annum pro rata
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ECHO's collective aim in Coastal West Sussex is to make the last stage of a person's life as good as possible, through working confidently, honestly and consistently to help each individual and the people important to them. The ECHO Telephone Referral Coordinator acts as a key point of contact for patients, carers, clinicians, colleagues and external stakeholders. ECHO ensures that they receive a compassionate, courteous and supportive response to a range of queries and requests for information. The ECHO Telephone Referral Coordinator will triage the callers' needs and access or signpost to the appropriate Community Services wherever possible or escalate to a Senior Clinical Assessor. Excellent communication skills are essential to ensure a thorough assessment has been made, and there must be clear and accurate documentation that reflects the information provided during the referral process. Main duties of the job
End of Life Care Telephone Referral Coordinator We have a great opportunity for a Coordinator to join our award-winning End of Life Care Hub, ECHO. This is a unique collaboration with partners across Coastal West Sussex, including our two Local Hospices, the Acute Trust and a specialist Macmillan Team. We provide a single point of access for end of life care coordination which provides triage, navigation and signposting to appropriate sources of care and support for patients in the last year of their life. This is a non-patient-facing role. The aim of the service is to provide a responsive, dynamic, flexible partnership-based approach for patients registered to the service. We are looking for a person who may have experience in community care in any setting, has excellent administration and communication skills, and wants to make a difference to patients who are in their final stages of life. You will be part of an expanding team based in Lancing and the role will predominantly be one of telephone triage, liaison and coordination of existing and new patients registered to the ECHO service. The service covers seven days a week, 24 hours a day, 365 days a year. If you're looking for that next challenge and want to make a difference to patients and those close to them in their final stage of life, then we want to hear from you. About us
Positive 2021 NHS Staff Survey results The Care Quality Commission (CQC) rates our quality of services as good with outstanding features Stunning locations in Sussex, surrounded by the South Downs and the coast A great working environment in the community, in patients' homes and our community hospitals Excellent training and development opportunities Real Living Wage Employer, with great rates of pay Flexible working options, including job sharing, annualised hours, career breaks, parental leave and adoption leave Supportive team environments Cost-effective and convenient workplace nurseries Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces Job responsibilities
The post holder will be the first point of contact for referrals to the End of Life Care Hub (ECHO), using excellent verbal and listening skills to ensure accurate referral information is collected. To ensure all referrals are responded to in a safe and timely manner, to enable the patient to receive appropriate care in the last year of life. Receive and respond to all referrals to the End of Life Care Hub (ECHO) including electronic, written and telephone. Establish their appropriateness, assessing urgency (and if necessary liaising with the qualified member of staff on duty) and forwarding onto the relevant teams in written and verbal format. To enable ECHO to adhere to the Key Performance Indicators. Person Specification
Evidence of IT & office administration skills Experience of organizing meetings including agendas & minutes Experience of developing administration or office procedures Experience of explaining & training colleagues in the use of various office documents & procedures Communication Skills
Evidence of clear & accurate documentation skills Experience of communicating with a range of people using different communication methods Experience of communicating with people who may be emotional or distressed Team Working
Evidence of working within a team & supporting colleagues Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £24,071 to £25,674 a year per annum pro rata
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