End User Computing Engineer

End User Computing Engineer : Pay of 35,678 plus 28.97% employer pension contributions, flexible hours, and great work-life balance. DWP. Digital with Purpose, This is a great opportunity to join our community of experts at DWP Digital as an End User Computing Engineer. End User Computing is how we describe all the stuff that might otherwise be called Help Desk, or Tech Support, or Desktop support. It's everything from rolling out and optimising new hardware, to solving day-to-day user issues. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year, to support some of the most vulnerable people in our society. We're driving a once-in-a-generation transformation of government services used by millions of people. We're using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. Delivery. Work. Projects. If you want pace, variety, challenge and the chance to help people with IT solutions, then you've come to the right place. You'll be part of our User Support Services team. We lead, run and maintain effective and efficient 1st line support, providing high quality, consistent Digital support services to circa 94k DWP colleagues and some exec support to our VIPs. You'll be based at our Caxton House Tech Bar, the role involves providing face-to-face Level 1 IT support to colleagues on-site in our London hub. We deliver via an Omni channel support model that includes Voice, an On-line Portal and On-site Services. You'll be joining a thriving Service Management community. We'll give you access to all the support and learning you need to grow your skills and career, and to help your team be at their best. What are we looking for? We're looking for people with incident management experience and we will assess you against the following three things from our list of 'Behaviours': Communicating and Influencing Working Together Making Effective Decisions Details. Wages. Perks. This role will be based in our brilliant digital hub in London. In return for your skills, we offer a competitive salary of

35,678. You'll be eligible for a brilliant civil service pension with employer contributions worth

28.97%. You'll get a generous leave package starting at

24 days , rising to 26 after 1 year, plus all the usual bank holidays, and the option to take

extra days off

on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Hybrid working: some time in a hub with the team, some time at home Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket Sports and social activities Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities Click 'Apply' for more information and to start an application on Civil Service Jobs.

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