Tees Esk and Wear Valleys NHS Foundation Trust
An exciting opportunity has arisen to be part of our dynamic and busy IT Department in the role of End User Computing Technical Lead. Your role will be to provide day-to-day management of an existing enterprise-level EUC Technologies within the Trust and to play a pivotal role in future developments. You will need to manage expectations and balance, organise, and prioritise workload with minimum supervision while maintaining a secure customer-focused support service. Applicants must have recent relevant experience of working in an IT environment within an IT desktop support role. Knowledge and experience of supporting existing NHS information systems on a range of platforms will be an advantage. Main Duties of the Job
Ensure records referring to the Technology Infrastructure, associated systems, and devices are maintained and updated in a timely manner. Operational lead for the proactive management of the current SCCM/MECM environment, ensuring proactive monitoring, performance, and expected end-user service. Work with the EUC Technical Specialist to ensure device monitoring processes are in place to ensure the integrity of the environments and to maximise performance for end users. Ensure that effective Incident and problem management control processes are in place and are actively managed in accordance with SLAs, utilising escalation processes both internal and external when required. Always follow all Trust change control processes to the estates, including standard, normal, and emergency changes. Ensure that TOIs and SOPs are in place for the management and maintenance of the Trust's end-user computing estate. Work with the EUC Technical Specialist to develop action plans to improve compliance with governance standards, particularly controls assurance and audit reports. Provide specialist advice on products within the IT teams and also to colleagues within the Trust. Assist Digital and Data Services senior managers to implement measures for continuing improvement in business continuity and data quality. Maintain Information asset registers. About Us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York, and Selby. Our talented and compassionate teams work in partnership with our patients, communities, and partners to help the people of our region feel safe, understood, believed in, and cared for. We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to ensure mental health care is right in areas that really need it. We won't rest until everyone in our region has the mental health care they need to lead their best possible life. Job Responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. You must have the Right to Work in the UK to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa, and therefore the Trust is unable to offer sponsorship for this particular role. Person Specification
Qualifications
Educated to Degree standard or equivalent in a relevant subject or with equivalent experiential learning in the field of ICT Technical Design and Support. Achieve End User Computing related certification within an agreed timescale. Microsoft qualifications such as MD-102 or MS-900. Educated to post-graduate standard in a relevant subject. Experience
Recent enterprise experience with SCCM. Recent experience of technical documentation. Recent experience of working with third-party suppliers. Experience of project management and leading on work packages. Experience of setting objectives and carrying out appraisals. Significant, recent hands-on IT technical experience of industry-standard technologies and working with enterprise-size technology solutions. Experience of working in a customer-led service. Current experience of managing and developing KPIs and reporting against these. Experience in producing a range of documentation and reports, i.e., Technical Documents, Standard Operating Procedures, and Key Decision Documents. Recent experience of working to structured change control processes - from raising to implementing. Work experience in an NHS environment. Skills
Highly developed computer literacy and advanced keyboard skills. Good organisation and planning skills. Technical skills in one or more of the following areas: Group Policy Management. A strong understanding of security around end-user devices. Technical skills in Microsoft Azure. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address
Flatts Lane Centre, Flatts Lane, Middlesbrough/Durham/North Yorkshire (Flexible).
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An exciting opportunity has arisen to be part of our dynamic and busy IT Department in the role of End User Computing Technical Lead. Your role will be to provide day-to-day management of an existing enterprise-level EUC Technologies within the Trust and to play a pivotal role in future developments. You will need to manage expectations and balance, organise, and prioritise workload with minimum supervision while maintaining a secure customer-focused support service. Applicants must have recent relevant experience of working in an IT environment within an IT desktop support role. Knowledge and experience of supporting existing NHS information systems on a range of platforms will be an advantage. Main Duties of the Job
Ensure records referring to the Technology Infrastructure, associated systems, and devices are maintained and updated in a timely manner. Operational lead for the proactive management of the current SCCM/MECM environment, ensuring proactive monitoring, performance, and expected end-user service. Work with the EUC Technical Specialist to ensure device monitoring processes are in place to ensure the integrity of the environments and to maximise performance for end users. Ensure that effective Incident and problem management control processes are in place and are actively managed in accordance with SLAs, utilising escalation processes both internal and external when required. Always follow all Trust change control processes to the estates, including standard, normal, and emergency changes. Ensure that TOIs and SOPs are in place for the management and maintenance of the Trust's end-user computing estate. Work with the EUC Technical Specialist to develop action plans to improve compliance with governance standards, particularly controls assurance and audit reports. Provide specialist advice on products within the IT teams and also to colleagues within the Trust. Assist Digital and Data Services senior managers to implement measures for continuing improvement in business continuity and data quality. Maintain Information asset registers. About Us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York, and Selby. Our talented and compassionate teams work in partnership with our patients, communities, and partners to help the people of our region feel safe, understood, believed in, and cared for. We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to ensure mental health care is right in areas that really need it. We won't rest until everyone in our region has the mental health care they need to lead their best possible life. Job Responsibilities
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. You must have the Right to Work in the UK to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa, and therefore the Trust is unable to offer sponsorship for this particular role. Person Specification
Qualifications
Educated to Degree standard or equivalent in a relevant subject or with equivalent experiential learning in the field of ICT Technical Design and Support. Achieve End User Computing related certification within an agreed timescale. Microsoft qualifications such as MD-102 or MS-900. Educated to post-graduate standard in a relevant subject. Experience
Recent enterprise experience with SCCM. Recent experience of technical documentation. Recent experience of working with third-party suppliers. Experience of project management and leading on work packages. Experience of setting objectives and carrying out appraisals. Significant, recent hands-on IT technical experience of industry-standard technologies and working with enterprise-size technology solutions. Experience of working in a customer-led service. Current experience of managing and developing KPIs and reporting against these. Experience in producing a range of documentation and reports, i.e., Technical Documents, Standard Operating Procedures, and Key Decision Documents. Recent experience of working to structured change control processes - from raising to implementing. Work experience in an NHS environment. Skills
Highly developed computer literacy and advanced keyboard skills. Good organisation and planning skills. Technical skills in one or more of the following areas: Group Policy Management. A strong understanding of security around end-user devices. Technical skills in Microsoft Azure. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address
Flatts Lane Centre, Flatts Lane, Middlesbrough/Durham/North Yorkshire (Flexible).
#J-18808-Ljbffr
