This is a Gloucestershire County Council job.
Job Title:
End User Support Analyst Job Location:
Shire Hall, 1st Floor Contract Type:
Permanent Closing Date:
12/02/2025 Job Requisition Number:
10399 This post is not open to job share. About the Digital & ICT Service Support Team – End User Support: We support the Council’s use and deployment of ICT devices. This includes, but is not limited to: Providing device and telephony support to the Council’s staff and resolving technical issues. Building, Configuring, and deploying ICT devices. Working with partners to provide secure disposal of ICT devices. ICT onboarding of New Starters. Supporting secure, remote access solutions. Working within a Microsoft 365 environment. The Role: As an End User Support Analyst, you will provide timely, professional, and customer-focused ICT support to our customers and users. You will aim to deliver customer ICT requests such as deployment of mobile/tablet/laptop devices and support to agreed service level targets. You will work closely with Service Desk, Request Fulfilment, and other End User Support team members to ensure that the customer experience is of a high standard and that customer requests are fulfilled to the customers’ satisfaction. About you: The preferred candidate will have proven technical knowledge surrounding laptops, mobile devices, and tablets. You will have experience working within a high-pressured ICT support service environment and experience of working within measured Service Level Agreements. You will be knowledgeable in working within an environment where technologies, policies and processes are subject to review and change as part of the ITIL continual service improvement lifecycle. We will need you to take ownership of your own outcome-based targets and provide excellent customer service. About Us: For all your hard work, you will receive the following: Flexible and agile working opportunities 25.5 days annual leave rising to 30.5 days after 5 years continuous service Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff) Family friendly employer offering benefits to help support you and your family Career development and qualification opportunities Supportive and positive working environment with regular, robust supervision Excellent Local Government Pension Scheme (LGPS) Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone. An in-house Occupational Health service Cycle to Work scheme Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. How to apply: If you would like to be part of a customer focused, skilled and friendly team, we look forward to receiving your application or feel free to contact George Georgiou, End User Support Manager by email at george.georgiou@gloucestershire.gov.uk for further information. Additional Information: To access the Job Profile for this role, please follow the link below: We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
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End User Support Analyst Job Location:
Shire Hall, 1st Floor Contract Type:
Permanent Closing Date:
12/02/2025 Job Requisition Number:
10399 This post is not open to job share. About the Digital & ICT Service Support Team – End User Support: We support the Council’s use and deployment of ICT devices. This includes, but is not limited to: Providing device and telephony support to the Council’s staff and resolving technical issues. Building, Configuring, and deploying ICT devices. Working with partners to provide secure disposal of ICT devices. ICT onboarding of New Starters. Supporting secure, remote access solutions. Working within a Microsoft 365 environment. The Role: As an End User Support Analyst, you will provide timely, professional, and customer-focused ICT support to our customers and users. You will aim to deliver customer ICT requests such as deployment of mobile/tablet/laptop devices and support to agreed service level targets. You will work closely with Service Desk, Request Fulfilment, and other End User Support team members to ensure that the customer experience is of a high standard and that customer requests are fulfilled to the customers’ satisfaction. About you: The preferred candidate will have proven technical knowledge surrounding laptops, mobile devices, and tablets. You will have experience working within a high-pressured ICT support service environment and experience of working within measured Service Level Agreements. You will be knowledgeable in working within an environment where technologies, policies and processes are subject to review and change as part of the ITIL continual service improvement lifecycle. We will need you to take ownership of your own outcome-based targets and provide excellent customer service. About Us: For all your hard work, you will receive the following: Flexible and agile working opportunities 25.5 days annual leave rising to 30.5 days after 5 years continuous service Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff) Family friendly employer offering benefits to help support you and your family Career development and qualification opportunities Supportive and positive working environment with regular, robust supervision Excellent Local Government Pension Scheme (LGPS) Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone. An in-house Occupational Health service Cycle to Work scheme Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. How to apply: If you would like to be part of a customer focused, skilled and friendly team, we look forward to receiving your application or feel free to contact George Georgiou, End User Support Manager by email at george.georgiou@gloucestershire.gov.uk for further information. Additional Information: To access the Job Profile for this role, please follow the link below: We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
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