Special Job Requirements:
Shift rota basis
Occasional Bank holiday / weekend working requirement
Occasional Support at other London offices.
On-Site role only
Experience / Competences
Essential
Solid technical desktop support experience, within a financial services organization (Trading / Broking Floor)
Experience with SCCM, Active Directory, Office 365, Microsoft Windows (10/11) and Apple MAC Operating Systems
Experience with Market Data Systems (e.g. Bloomberg, LSEG, ICE)
Experience with Audio and Video Conferencing technologies (e.g. Cisco / Webex/ MS Teams)
Experience with OKTA or similar MFA technology
Understanding of TCP/IP, DNS and Internetworking Technology
Ability to identify, manage and resolve issues in a timely manner
Respond to end users requests effectively and communicate with them at all times
Ability to work independently and as part of a team
Excellent problem solving skills
Time management
Strong communication and interpersonal skills
Ability to manage multiple tasks and priorities
Ability to work under pressure in a fast paced environment whilst remaining calm
Familiarity with ITSM practises and principles
Familiarity with AWS workstations
Solid experience with ServiceNow
Desired
ITIL framework knowledge
Familiarity with PowerShell scripting knowledge
BYOD and Corporate mobile configurations using Intune
#J-18808-Ljbffr
Shift rota basis
Occasional Bank holiday / weekend working requirement
Occasional Support at other London offices.
On-Site role only
Experience / Competences
Essential
Solid technical desktop support experience, within a financial services organization (Trading / Broking Floor)
Experience with SCCM, Active Directory, Office 365, Microsoft Windows (10/11) and Apple MAC Operating Systems
Experience with Market Data Systems (e.g. Bloomberg, LSEG, ICE)
Experience with Audio and Video Conferencing technologies (e.g. Cisco / Webex/ MS Teams)
Experience with OKTA or similar MFA technology
Understanding of TCP/IP, DNS and Internetworking Technology
Ability to identify, manage and resolve issues in a timely manner
Respond to end users requests effectively and communicate with them at all times
Ability to work independently and as part of a team
Excellent problem solving skills
Time management
Strong communication and interpersonal skills
Ability to manage multiple tasks and priorities
Ability to work under pressure in a fast paced environment whilst remaining calm
Familiarity with ITSM practises and principles
Familiarity with AWS workstations
Solid experience with ServiceNow
Desired
ITIL framework knowledge
Familiarity with PowerShell scripting knowledge
BYOD and Corporate mobile configurations using Intune
#J-18808-Ljbffr
