Talent Acquisition Specialist at UST-IT Services UK & Europe
Position: End User Support Analyst
Location: Yeovil
Duration: 3-month FTC
UST is looking for a talented
End User Support Analyst
on a 3-month fixed term contract with one of the leading Supply Chain providers in the UK. The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. Excellent written and verbal communication skills and the ability to collaborate effectively with domain experts and the IT leadership team are essential. Responsibilities:
Deliver IMACD (Installations, Moves, Additions, Changes & Disposal) and break-fix desktop support across Windows and Apple Mac devices, mobile phones, and related peripherals. Maintain, support, and resolve issues related to workstation operating systems, applications, and hardware. Daily check, maintain, support, and resolve connectivity issues for VC equipment, printers, scanners, and MFDs. Expedite support for nominated VIPs at campus sites on a best-effort basis. Provide 1st and 2nd line support via the TechStop service. Be the visible face of IT support, liaising with end users to set customer expectations around issue management. Provide regular updates to assigned tickets in the ticketing tool to keep stakeholders informed. Assign tickets (Response SLA), resolve, and close those tickets (Resolution SLA) within advertised timelines. Manage stock inventory to fulfill swap and/or general requests for hardware replacements. Attend and contribute to meetings for normal business processes and service delivery/continuity. Curate and maintain knowledge articles on the infrastructure wiki in Confluence to aid knowledge sharing across teams. Validate that swap stock is managed and not used for general stock requests. Communicate monthly stock levels and hold recurring reviews to agree on stock levels for the subsequent period. Provide onsite support to end-users for tasks or issues that cannot be handled remotely. Coordinate with PC equipment manufacturers, customer third parties, and other resolver teams for end issue identification, hardware break-fix support, and spares acquisition. In the event of repeated equipment failure, coordinate with the problem management team or equipment manufacturers to determine root cause and appropriate fix. Requirements:
Minimum of 2 years’ experience in large scale infrastructure EUC management. Good knowledge of IMACD (Install Move Add Change Disposal) process. Expertise in Windows (10/11) & Mac operating systems, iOS, and Android mobile operating systems. Knowledge of SCCM or any other imaging tool. ITSM knowledge with handling service requests and incidents. Familiarity with ticketing tools like ServiceNow, Remedy, etc. Intune or any other MDM experience. Software and application troubleshooting skills. Experience with Microsoft Office 365. Flexible to work in early (8am to 4pm) and late (10am to 6pm) shifts. Seniority Level
Associate Employment Type
Temporary Job Function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
End User Support Analyst
on a 3-month fixed term contract with one of the leading Supply Chain providers in the UK. The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. Excellent written and verbal communication skills and the ability to collaborate effectively with domain experts and the IT leadership team are essential. Responsibilities:
Deliver IMACD (Installations, Moves, Additions, Changes & Disposal) and break-fix desktop support across Windows and Apple Mac devices, mobile phones, and related peripherals. Maintain, support, and resolve issues related to workstation operating systems, applications, and hardware. Daily check, maintain, support, and resolve connectivity issues for VC equipment, printers, scanners, and MFDs. Expedite support for nominated VIPs at campus sites on a best-effort basis. Provide 1st and 2nd line support via the TechStop service. Be the visible face of IT support, liaising with end users to set customer expectations around issue management. Provide regular updates to assigned tickets in the ticketing tool to keep stakeholders informed. Assign tickets (Response SLA), resolve, and close those tickets (Resolution SLA) within advertised timelines. Manage stock inventory to fulfill swap and/or general requests for hardware replacements. Attend and contribute to meetings for normal business processes and service delivery/continuity. Curate and maintain knowledge articles on the infrastructure wiki in Confluence to aid knowledge sharing across teams. Validate that swap stock is managed and not used for general stock requests. Communicate monthly stock levels and hold recurring reviews to agree on stock levels for the subsequent period. Provide onsite support to end-users for tasks or issues that cannot be handled remotely. Coordinate with PC equipment manufacturers, customer third parties, and other resolver teams for end issue identification, hardware break-fix support, and spares acquisition. In the event of repeated equipment failure, coordinate with the problem management team or equipment manufacturers to determine root cause and appropriate fix. Requirements:
Minimum of 2 years’ experience in large scale infrastructure EUC management. Good knowledge of IMACD (Install Move Add Change Disposal) process. Expertise in Windows (10/11) & Mac operating systems, iOS, and Android mobile operating systems. Knowledge of SCCM or any other imaging tool. ITSM knowledge with handling service requests and incidents. Familiarity with ticketing tools like ServiceNow, Remedy, etc. Intune or any other MDM experience. Software and application troubleshooting skills. Experience with Microsoft Office 365. Flexible to work in early (8am to 4pm) and late (10am to 6pm) shifts. Seniority Level
Associate Employment Type
Temporary Job Function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
