12 Month Fixed Term Contract
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Purpose
In this role you will be responsible for providing onsite first line IT support to Canada Life UK colleagues in our London Bishopsgate office, and both onsite & remote second line support to Canada Life Group Europe colleagues in the UK, Ireland & Germany.
Team Background
This role sits within our End User Technology team and reports to our Service Centre Manager. This team has responsibility for the provision and support of endpoint hardware and software for approximately 7,000 users across Europe. The team has an onsite presence in offices in London, Potters Bar, Bristol, Dublin, Cologne and Neu Isenburg. Key Responsibilities
Provision of first line support through our onsite Techbar and walk-up services, White glove support for VIP's onsite, Second level support for incidents raised through Service Desk chat and online channels, Incident investigation and resolution, Software and hardware request fulfilment, Device build and deployment, Management and support of onsite meeting room audio visual technology, Onsite support for infrastructure projects delivery, IT support for major events onsite, e.g. Town Halls. Skills, Knowledge and Experience
Experience in a related technical support role IT or Business qualification Good working knowledge of IT business technologies; Windows O/S, PC hardware, Networks, Microsoft 365 and major cloud & on-premise business applications Experience of enterprise endpoint management tools such as MECM or InTune Experience of ServiceNow or equivalent ITSM system Excellent problem solving and troubleshooting skills Excellent communication skills (written and verbal) Experience of dealing with VIP / C-level customers Motivated to deliver a first-class customer service Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.
We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you. #J-18808-Ljbffr
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Purpose
In this role you will be responsible for providing onsite first line IT support to Canada Life UK colleagues in our London Bishopsgate office, and both onsite & remote second line support to Canada Life Group Europe colleagues in the UK, Ireland & Germany.
Team Background
This role sits within our End User Technology team and reports to our Service Centre Manager. This team has responsibility for the provision and support of endpoint hardware and software for approximately 7,000 users across Europe. The team has an onsite presence in offices in London, Potters Bar, Bristol, Dublin, Cologne and Neu Isenburg. Key Responsibilities
Provision of first line support through our onsite Techbar and walk-up services, White glove support for VIP's onsite, Second level support for incidents raised through Service Desk chat and online channels, Incident investigation and resolution, Software and hardware request fulfilment, Device build and deployment, Management and support of onsite meeting room audio visual technology, Onsite support for infrastructure projects delivery, IT support for major events onsite, e.g. Town Halls. Skills, Knowledge and Experience
Experience in a related technical support role IT or Business qualification Good working knowledge of IT business technologies; Windows O/S, PC hardware, Networks, Microsoft 365 and major cloud & on-premise business applications Experience of enterprise endpoint management tools such as MECM or InTune Experience of ServiceNow or equivalent ITSM system Excellent problem solving and troubleshooting skills Excellent communication skills (written and verbal) Experience of dealing with VIP / C-level customers Motivated to deliver a first-class customer service Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.
We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you. #J-18808-Ljbffr
