Job overview
The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team. The role involves welcoming patients, carers, relatives, visitors, and other health care staff to the Endoscopy Department in a polite, courteous, and professional manner, ensuring patient focus at all times and always greeting patients with a smile. The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient-focused, efficient, and effective. Incorporating use of all the Trust's systems including: Choose and Book, iPortal, Careflow, Solus, and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection. Main duties of the job
Welcome patients, carers, relatives, visitors, and other health care staff to the Endoscopy Department in a polite, courteous, and professional manner. Ensure patient focus at all times and greet patients with a smile. Facilitate the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment, ensuring efficiency and effectiveness. Utilize Trust systems including Choose and Book, iPortal, Careflow, Solus, and others to ensure a smooth patient pathway and accurate Data Quality collection. Undertake clerical duties, providing and receiving routine information requiring tact or persuasive skills. Communicate tactfully with patients and staff regarding appointments or any other queries. Handle communication with patients and their relatives who are telephoning to update personal details and to change and/or cancel appointments.
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The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking and reception team. The role involves welcoming patients, carers, relatives, visitors, and other health care staff to the Endoscopy Department in a polite, courteous, and professional manner, ensuring patient focus at all times and always greeting patients with a smile. The role also involves ensuring that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient-focused, efficient, and effective. Incorporating use of all the Trust's systems including: Choose and Book, iPortal, Careflow, Solus, and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection. Main duties of the job
Welcome patients, carers, relatives, visitors, and other health care staff to the Endoscopy Department in a polite, courteous, and professional manner. Ensure patient focus at all times and greet patients with a smile. Facilitate the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment, ensuring efficiency and effectiveness. Utilize Trust systems including Choose and Book, iPortal, Careflow, Solus, and others to ensure a smooth patient pathway and accurate Data Quality collection. Undertake clerical duties, providing and receiving routine information requiring tact or persuasive skills. Communicate tactfully with patients and staff regarding appointments or any other queries. Handle communication with patients and their relatives who are telephoning to update personal details and to change and/or cancel appointments.
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