The role is a newly created hybrid position that incorporates a mixture of reception and booking officer roles, providing flexibility within the Endoscopy Department to support the booking and reception team.
The role involves welcoming patients, carers, relatives, visitors, and other healthcare staff to the Endoscopy Department in a polite, courteous, and professional manner, ensuring patient focus at all times and always greeting patients with a smile. Additionally, it ensures that the patient journey from receipt of referral letter to appointment in the clinic and any subsequent follow-up appointment is patient-focused, efficient, and effective. This includes the use of all the Trust's systems such as Choose and Book, iPortal, Careflow, Solus, and any other systems to achieve a smooth pathway for the patient alongside accurate and safe data quality collection.
To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills, and communicating tactfully with patients and staff about appointments or any other queries deemed necessary. The role also involves communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people, and we're highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of their role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfill their true potential.
UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values co-created by our staff, patients, and carers, which unite us as a Trust.
At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
For further details or informal visits, please contact: Name:
Naomi Goodwin Job title:
Endoscopy Operational Services Manager Email address:
Naomi.Goodwin@uhnm.nhs.uk Telephone number:
01782 671607
For Any Enquiries Please Contact Naomi Goodwin - Endoscopy Operational Services Manager Sophie Dodds - Endoscopy Deputy Waiting List Manager Emma Vaughton - Endoscopy Deputy Waiting List Manager Telephone Number: 01782 671607
#J-18808-Ljbffr
The role involves welcoming patients, carers, relatives, visitors, and other healthcare staff to the Endoscopy Department in a polite, courteous, and professional manner, ensuring patient focus at all times and always greeting patients with a smile. Additionally, it ensures that the patient journey from receipt of referral letter to appointment in the clinic and any subsequent follow-up appointment is patient-focused, efficient, and effective. This includes the use of all the Trust's systems such as Choose and Book, iPortal, Careflow, Solus, and any other systems to achieve a smooth pathway for the patient alongside accurate and safe data quality collection.
To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills, and communicating tactfully with patients and staff about appointments or any other queries deemed necessary. The role also involves communication with patients and their relatives who are telephoning to update their personal details and to change and/or cancel appointments.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people, and we're highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of their role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfill their true potential.
UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values co-created by our staff, patients, and carers, which unite us as a Trust.
At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
For further details or informal visits, please contact: Name:
Naomi Goodwin Job title:
Endoscopy Operational Services Manager Email address:
Naomi.Goodwin@uhnm.nhs.uk Telephone number:
01782 671607
For Any Enquiries Please Contact Naomi Goodwin - Endoscopy Operational Services Manager Sophie Dodds - Endoscopy Deputy Waiting List Manager Emma Vaughton - Endoscopy Deputy Waiting List Manager Telephone Number: 01782 671607
#J-18808-Ljbffr
