You will play a critical role within our Billing & Supply Elec Industry Operations Team, focusing on resolving billing and supply issues that contribute to inaccurate debt on customer accounts.
This investigative role requires someone with an eye for detail who enjoys collaborating with other teams to review and correct customer accounts, ensuring accurate billing and enhancing the overall customer experience.
What skills/experience do I need to be successful?
Experience in data quality;
Experience in collecting outstanding debt on customers' accounts;
Proficiency in relevant software and tools used for data analysis and account management;
Demonstrated experience in improving customer experiences through effective problem-solving.
How will I spend my time in this role?
Investigate and resolve billing errors related to incorrect meter readings, tariff changes, tenancy changes, lost communications, disputed meter readings, and old estimated annual consumption (EAC);
Ensure all billing conforms to industry and regulatory guidelines, thereby ensuring validation for collection – whether it is actual or estimated;
Validate debt on the accounts understanding the customer and industry impacts from the data;
Work closely with other teams within the business to identify and rectify issues causing fictitious debt on customer accounts;
Analyse customer account data to detect inconsistencies and implement corrective measures;
Monitor and track the progress of account corrections and ensure timely resolution;
Develop and maintain documentation of processes and findings to support continuous improvement;
Contribute to the reduction of the bad debt charge by ensuring accurate and timely resolution of billing discrepancies that also adhere to industry regulations & billing;
Handle customer queries about their bills and payments by telephone and email;
Setup appropriate Direct Debit agreements or Payment Arrangements with customers;
Enhance customer satisfaction by addressing and resolving billing-related concerns efficiently and effectively;
Meet and exceed set targets related to debt reduction and data quality improvements;
Collect on validated debt.
What sets us apart?
Global Impact:
With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale. Flexible Working:
Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Commitment to Diversity and Inclusion:
We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation. What does hybrid working mean to us? Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required. What happens next? Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you. Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now. We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
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With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale. Flexible Working:
Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Commitment to Diversity and Inclusion:
We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation. What does hybrid working mean to us? Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required. What happens next? Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you. Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now. We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
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