Bringing that feel-good energy.
At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service. Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we're obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers. As an Energy Specialist you'll be part of our business operations and have the most important job - wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey. Did you know we've won awards for our flexible and family-friendly working ways? Wherever you are in your journey, we have supportive inclusion networks, a market-leading benefits package and family-friendly policies including paid fertility leave, neonatal leave and equal parent leave. Here's a taste of what you'll be doing
Provide exceptional customer service to our business customers, dealing with everything from billing to meter exchanges, making our customers happy in every interaction. Engage with industry stakeholders and customers alike over the phone and via email. No two days are the same; actively look to solve our customers' problems by providing efficient and knowledgeable solutions. Contribute to a culture of learning and growth by coming up with solutions to help us consistently improve the company. Are we the perfect match?
Here's what we need from you:
Previous customer service experience (don't worry if you're new to energy, we'll provide full training). Ability to think on your feet in a fast-paced environment. Good English skills, both written and verbal. Ability to empathise with customers and go above and beyond to resolve their problems. Excitement to solve complex problems. Drive to identify and implement change. Confidence in making important decisions. Here's what else you need to know:
This role may close earlier due to high application volumes. If you are invited to a discovery day, this will be held at our Nottingham hub. If you are successful in your application, our initial 8-week training will also be held at our Nottingham hub. You will therefore be expected to commute to Nottingham city centre 3 times a week during this period. The starting salary for this role is £24,196. We're passionate about providing fulfilling roles and empowering growth and career progression. We have created specialist pathways to help you progress your career, beginning at the Foundation level and advancing through technical training to Pro (£26,010) with further opportunities to reach Expert and Guru levels, offering an earning potential of £36,651. You will enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday, and there is a generous pension contribution to secure your future. And the cherry on top? We guarantee time off work to celebrate your birthday. Location: After training, you have a choice of being based at either our Nottingham city centre hub or our Leicester hub (Syston). Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. At the end of the week, we take some time out together to wind down as a family. DBS check and right to work -
For all successful candidates. Due to the nature of this role, your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider. Unfortunately, this role is not sponsorable under the UKVI points-based system. Contract options -
We offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week). Training will be on a full-time basis for all candidates (37 hours). A place to be you We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we're better.
#J-18808-Ljbffr
At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service. Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we're obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers. As an Energy Specialist you'll be part of our business operations and have the most important job - wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey. Did you know we've won awards for our flexible and family-friendly working ways? Wherever you are in your journey, we have supportive inclusion networks, a market-leading benefits package and family-friendly policies including paid fertility leave, neonatal leave and equal parent leave. Here's a taste of what you'll be doing
Provide exceptional customer service to our business customers, dealing with everything from billing to meter exchanges, making our customers happy in every interaction. Engage with industry stakeholders and customers alike over the phone and via email. No two days are the same; actively look to solve our customers' problems by providing efficient and knowledgeable solutions. Contribute to a culture of learning and growth by coming up with solutions to help us consistently improve the company. Are we the perfect match?
Here's what we need from you:
Previous customer service experience (don't worry if you're new to energy, we'll provide full training). Ability to think on your feet in a fast-paced environment. Good English skills, both written and verbal. Ability to empathise with customers and go above and beyond to resolve their problems. Excitement to solve complex problems. Drive to identify and implement change. Confidence in making important decisions. Here's what else you need to know:
This role may close earlier due to high application volumes. If you are invited to a discovery day, this will be held at our Nottingham hub. If you are successful in your application, our initial 8-week training will also be held at our Nottingham hub. You will therefore be expected to commute to Nottingham city centre 3 times a week during this period. The starting salary for this role is £24,196. We're passionate about providing fulfilling roles and empowering growth and career progression. We have created specialist pathways to help you progress your career, beginning at the Foundation level and advancing through technical training to Pro (£26,010) with further opportunities to reach Expert and Guru levels, offering an earning potential of £36,651. You will enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks' holiday, and there is a generous pension contribution to secure your future. And the cherry on top? We guarantee time off work to celebrate your birthday. Location: After training, you have a choice of being based at either our Nottingham city centre hub or our Leicester hub (Syston). Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you'll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. At the end of the week, we take some time out together to wind down as a family. DBS check and right to work -
For all successful candidates. Due to the nature of this role, your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider. Unfortunately, this role is not sponsorable under the UKVI points-based system. Contract options -
We offer full-time (37 hours) and part-time contracts (minimum of 30 hours per week). Training will be on a full-time basis for all candidates (37 hours). A place to be you We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we're better.
#J-18808-Ljbffr
