Engagement Job Coach-Restart

As an Engagement Job Coach, you'll manage a variety of customer interactions, providing support to both scheme Participants and Jobcentre Plus (JCP) staff. Your mission is to ensure participants remain engaged and on track, whether through re-engagement activities or by supporting individuals already in employment. You'll act as a critical touchpoint for participants, ensuring seamless communication and a positive experience. Your key responsibilities will include: Managing inbound and outbound calls to assist disengaged participants and support those in work. Scheduling Warm Handover appointments between JCP Work Coaches and Progression Job Coaches. Acting swiftly to address employment risks by offering solutions, conducting live job searches, or liaising with employers. Maintaining accurate and detailed records of all interactions. Collaborating with internal teams to meet service standards and performance targets. Are you passionate about making a difference in people's lives? Do you thrive in a role where you can combine excellent customer service with your ability to re-engage and support individuals on their journey to success? Join us at Serco as an Engagement Job Coach, and play a pivotal role in delivering high-quality employment support services. We're looking for individuals who are empathetic, solutions-driven, and customer-focused. Ideally, you'll have: Experience in customer service, preferably in a contact centre or employability sector. A passion for supporting individuals to achieve their potential. Excellent communication and interpersonal skills. The ability to manage multiple priorities with outstanding organisational skills. Proficiency in Microsoft Office tools (Word, Outlook, Excel, PowerPoint). Desirable: Previous experience in the employability sector. Experience in performance-driven environments. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. At Serco, we are committed to fostering a supportive and collaborative work environment. You'll have the chance to make a meaningful impact, helping individuals overcome challenges and achieve sustainable employment. In addition to a competitive salary, we offer: Opportunities for personal and professional growth. A culture rooted in integrity, respect, and collaboration. The chance to be part of a team that's transforming lives. A Commitment to Safeguarding Serco is dedicated to the welfare of all participants, including children, young people, and vulnerable adults. All successful candidates will undergo an enhanced DBS check as part of our safeguarding measures.

#J-18808-Ljbffr