Empower autonomous decision-making within teams by removing barriers and fostering a culture of ownership and accountability, helping teams focus on high-priority tasks. Drive a culture of continuous improvement, regularly facilitating retrospectives, and using data-driven insights to optimise team performance. Use metrics to track team efficiency and make informed decisions about areas for improvement. People Leadership:
Oversee People Performance by guiding the development and performance management of your direct reports, developing, attracting and retaining high performing talent. Focus on the professional development of team members through coaching, mentoring, and feedback, fostering personal growth and ownership. Delivery & Task Performance:
Drive performance across the team by establishing key metrics to measure progress, identify opportunities for improvement, and ensure delivery meets business and strategic goals. Collaborate closely with Product Managers to ensure delivery aligns with the technical roadmap and company strategy, while maintaining high operational standards for the systems the team owns. Stakeholder Management and Communication:
Engage with stakeholders across CtM to ensure transparency, alignment, and effective communication of technical and strategic goals. Bridge the gap between technical teams and non-technical stakeholders. Team Leadership:
Facilitate technical discussions with engineers, to help the team identify simple, effective solutions for complex problems. Support and empower engineers in driving initiatives that enhance engineering practices and improve overall team maturity. Incident Management, operational excellence:
Take ownership of incident management, ensuring timely resolution and minimal disruption to services. Manage escalation processes, addressing complex technical issues and ensuring swift, effective resolutions that align with operational standards. What we’d like to see from you: Experience in software engineering, delivery management, or supporting agile teams. Skilled in driving continuous improvement using metrics and retrospectives. Strong analytical, facilitation, negotiation, and organisational skills. Experienced in coaching teams to adopt agile principles and practices. Solid technical understanding, able to bridge technical and non-technical discussions. Skilled in aligning cross-functional teams and managing stakeholder expectations. Leads through influence, fostering accountability and trust. Actively shares knowledge and promotes learning within teams and communities. Strong interpersonal skills, fostering collaboration and understanding. Our people bring our purpose to life. We champion a culture of innovation and challenge. We have over 300 tech experts across our teams all using the latest tools and technologies including Docker, Kubernetes, AWS, Kafka, Java, Scala, Python, .Net Core, Node.js and MongoDB. There’s something for everyone. We’re a place of opportunity. You’ll have the tools and autonomy to drive your own career, supported by a team of amazingly talented people. And then there’s our benefits. For us, it’s not just about a competitive salary and hybrid working, we care about what matters to you. From a generous holiday allowance and private healthcare to an electric car scheme and paid development, wellbeing and CSR days, we’ve pretty much got you covered! Primary Location
United Kingdom Work Locations
London - Shoreditch White Collar Factory 1 Old Street Yard, Shoreditch London EC1Y 8AF
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