Dynatrace Enterprise Program Managers (EPM) are responsible for ensuring the successful adoption and value delivery of large Dynatrace customer projects. Their primary role is to accelerate the deployment of Dynatrace software, while helping to maintain an organized and smooth services engagement by providing planning, adoption, and operational guidance. Enterprise Program Managers work directly with client stakeholders, technical team and Project Managers as well as Dynatrace Services Consultants and Architects, Account Executives, Customer Success Managers, Support, Product Management and Dynatrace leadership teams.
This role focuses on the digital transformation of Clients via shifting culture, people, process, and tooling. This means driving cultural change and consolidating Dynatrace’s position within the Client organization by integrating with their wider IT landscape.
Successful Enterprise Program Managers will have a solid technical background as a certified Dynatrace professional as well as project management experience with large enterprise deployments and initiatives. The ability to bridge discussions between business and IT team members is critical to this role’s success.
Responsibilities:
EPM responsibilities include:
Define, manage, and track customer goals for every engagement based on business needs
Plan, manage and accelerate effective deployments and onboarding utilizing all aspects of service offerings
Identify, guide, and lead the implementation of best practices to enable culture, people, tooling, and processes changes
Provide leadership throughout the customer digital transformation journey with performance driven results
Focus on the strategic adoption of Dynatrace within our customers ensuring maximum value and ROI
Leverage and promote our customer-facing solutions for collaboration and automation
Ensure a world-class quality for our deliverables
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