We are looking for an
Escalations and Jeopardy Lead . Full Time and Permanent Hybrid £27,000 You will be the interface between the suppliers, channel partners, and internal stakeholders by managing communications and arranging appropriate build activities when needed. You will take full ownership of the end-to-end escalations, using a variety of communication methods, and managing orders/faults to fulfilment. You will work closely with technical leads and relevant departments to provide an excellent quality service by providing timely updates through the escalation process to customers. You will be a skilled communicator, able to adapt your style to meet the needs of the situation, driving progress or dispersing tension as required. The role will work to reduce the propensity of escalations by focusing on risk areas, such as customer delays, supplier performance, longevity orders, and faults, as well as conducting escalation root cause analysis and proactive reports. You will be empowered to challenge decisions, work collaboratively with our suppliers and partners, and be encouraged to continually provide feedback and suggestions for service improvement if you feel there is an opportunity to be taken. Job Types:
Full-time, Permanent Pay:
From £27,000.00 per year Schedule: Monday to Friday Work Location:
In person
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Escalations and Jeopardy Lead . Full Time and Permanent Hybrid £27,000 You will be the interface between the suppliers, channel partners, and internal stakeholders by managing communications and arranging appropriate build activities when needed. You will take full ownership of the end-to-end escalations, using a variety of communication methods, and managing orders/faults to fulfilment. You will work closely with technical leads and relevant departments to provide an excellent quality service by providing timely updates through the escalation process to customers. You will be a skilled communicator, able to adapt your style to meet the needs of the situation, driving progress or dispersing tension as required. The role will work to reduce the propensity of escalations by focusing on risk areas, such as customer delays, supplier performance, longevity orders, and faults, as well as conducting escalation root cause analysis and proactive reports. You will be empowered to challenge decisions, work collaboratively with our suppliers and partners, and be encouraged to continually provide feedback and suggestions for service improvement if you feel there is an opportunity to be taken. Job Types:
Full-time, Permanent Pay:
From £27,000.00 per year Schedule: Monday to Friday Work Location:
In person
#J-18808-Ljbffr
