Main Duties:
To include, but not be restricted to, the following: To take management responsibility for the operations and service delivery for the Essential Services Laboratory, including line management of the Heads of Department. To be the site lead and senior point of contact for the Trust covering all services offered by HSL at Princess Alexandra Hospital Harlow site and have oversight of work referred from Princess Alexandra Hospital Harlow site to other sites within Group and externally. To maintain a collaborative and productive relationship with the local HWE Contract Manager, Clinical Leads and Consultants. To work with the Quality Management Group to ensure that the ESL meets all requirements for UKAS, MHRA, CQC and other applicable standards. To ensure expected service quality is met at all times, including continuous review of all technical procedures and establishment of effective quality control and quality assurance procedures. To ensure staff fully understand contracted KPIs and service standards and that each service section meets and continuously improves on these. To use data to drive the improved performance of the laboratories from Group systems such as Tableau, Q-pulse, Sonic Learn. To be responsible for the organisation and performance of analytical testing to ensure the correct reporting to the ordering practitioner within contracted target turnaround times. To provide leadership, motivation, and direction to ensure provision of a high quality, clinically safe laboratory service. To review and where appropriate, develop operational policies and procedures to ensure effective and efficient working practices. To ensure that senior management is aware of issues concerning service delivery including shortfall, service pressures and to propose remedial action. To implement processes, policy, contracts etc. as required by the HSL senior management team.
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To include, but not be restricted to, the following: To take management responsibility for the operations and service delivery for the Essential Services Laboratory, including line management of the Heads of Department. To be the site lead and senior point of contact for the Trust covering all services offered by HSL at Princess Alexandra Hospital Harlow site and have oversight of work referred from Princess Alexandra Hospital Harlow site to other sites within Group and externally. To maintain a collaborative and productive relationship with the local HWE Contract Manager, Clinical Leads and Consultants. To work with the Quality Management Group to ensure that the ESL meets all requirements for UKAS, MHRA, CQC and other applicable standards. To ensure expected service quality is met at all times, including continuous review of all technical procedures and establishment of effective quality control and quality assurance procedures. To ensure staff fully understand contracted KPIs and service standards and that each service section meets and continuously improves on these. To use data to drive the improved performance of the laboratories from Group systems such as Tableau, Q-pulse, Sonic Learn. To be responsible for the organisation and performance of analytical testing to ensure the correct reporting to the ordering practitioner within contracted target turnaround times. To provide leadership, motivation, and direction to ensure provision of a high quality, clinically safe laboratory service. To review and where appropriate, develop operational policies and procedures to ensure effective and efficient working practices. To ensure that senior management is aware of issues concerning service delivery including shortfall, service pressures and to propose remedial action. To implement processes, policy, contracts etc. as required by the HSL senior management team.
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