Estate & Facilities Manager

Estates and Facilities Manager Location: Covent Garden & City of London We’re looking for an Estates & Facilities manager to look after a prestigious and luxury estate, managing a dynamic portfolio that spans retail, residential, and commercial properties across the sought-after locations of Covent Garden and the City of London. They are looking for an experienced and professional Estates and Facilities Manager to take the lead on two portfolios, comprising a total of 39 properties. This is an exceptional opportunity for a motivated individual with a passion for delivering high-quality facilities management services in a luxury environment. Key Responsibilities: Oversee the delivery of all Facilities Management services, including both hard and soft services, ensuring the highest standards across all properties. Manage contractor relationships, ensuring the effective and efficient delivery of services in line with agreed terms and KPIs. Lead on M&E (Mechanical & Electrical) management, ensuring systems and services are maintained to a high standard and any issues are promptly addressed. Engage with stakeholders at all levels, including landlords, tenants, contractors, and suppliers, to foster strong relationships and ensure excellent service delivery. Take a lead on ESG (Environmental, Social, and Governance) initiatives, ensuring compliance with sustainability objectives and industry best practices. Differentiate between defects and maintenance issues, ensuring that all property concerns are appropriately identified and managed. Take responsibility for service charge budgets, ensuring cost-effective management while maintaining high standards of service. Ensure compliance with all relevant health and safety regulations and standards, providing a safe working and living environment across the estate. Manage and mentor a diverse team, providing leadership, guidance, and motivation to achieve team goals and maintain exceptional standards. Required Skills and Experience: Extensive experience in Facilities Management, with proven expertise in both hard and soft services. Strong understanding of M&E systems and services, with the ability to manage and troubleshoot complex technical issues. Significant experience in contractor management, including negotiating contracts, managing performance, and ensuring delivery of high standards. Excellent communication skills, with the ability to engage with a wide range of stakeholders professionally and effectively. A deep understanding of service charge budgeting, cost management, and financial reporting. Demonstrable experience with ESG strategies and initiatives, with a focus on sustainability and compliance. In-depth knowledge of health and safety regulations, ensuring all properties comply with current legislation. Experience managing defects and maintenance issues, with the ability to differentiate between the two and take appropriate action. Strong leadership and team management skills, with the ability to motivate, develop, and manage a team of facilities staff. Excellent organisational skills, with a keen eye for detail and a proactive approach to problem-solving. Desirable Qualifications and Skills: NEBOSH General Certificate or equivalent health and safety qualification is highly desirable. Membership of a relevant professional body, such as BIFM or IOSH, is advantageous. Experience with service charge management software or facilities management platforms. Personal Attributes: Professional, polished, and confident in communication. Strong decision-making skills and the ability to work under pressure. Proactive and solution-focused, with the ability to work independently. Passionate about delivering exceptional service standards in a luxury environment. Why Apply? This role offers the chance to work with a prestigious estate in the heart of London with one of our top clients, managing a diverse and high-profile portfolio. You will be part of a dynamic team, working in an environment that values excellence, sustainability, and customer service. If you have the skills and experience to manage high-end properties and lead a dedicated team, this could be the perfect opportunity for you. How to Apply: If you meet the above requirements and are ready to take the next step in your career, please submit your CV to sally.ridgway@foundationrecruitment.com We look forward to receiving your application!

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