25 days holiday entitlement rising to 28 days after 5 plus years' service
Holiday purchase scheme 2 days for personal wellbeing 1 company supported CSR volunteer day SAGE Employee Benefits Scheme Pension including option to join Salary Exchange for Pension scheme (SXP) (subject to eligibility criteria) Electric Vehicle salary sacrifice scheme (subject to eligibility criteria) Death in service - 4x basic salary Private Medical Insurance, partially subsidised by Ci Salary sacrifice charity donation scheme Ci Christmas savings club Ci lottery Business Unit:
Services Reporting to:
EUC Support Manager Location/site:
HM Treasury, London Vetting requirements:
Yes Company Overview
Centerprise International (Ci) was established in 1983 and has over 40 years of experience and expertise in providing innovative products and services. Our financial strength, breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth. Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products. Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists. All employees have the opportunity to learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first-hand how a thriving privately owned business operates. Role Description
As an EUC Engineer you will be responsible for delivering customer-focussed technical support to Centerprise’s service customers. This requires an individual with good communication, problem-solving skills, and crucially – the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working. The role is based from HM Treasury at 1 Horse Guards Road; however, there is the added opportunity to spend time in other locations such as customer sites or other Ci facilities. Note: Due to the location of this position and the contracts we support, you will need to hold or be able to attain SC clearance. The employment is full-time with a Monday to Friday working week. Working hours fall within 0700 to 1900 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. In the role, you will carry a range of technical and customer-focussed responsibilities, including: Delivering outstanding 2nd Line EUC Technical support across internal IT, shared infrastructure and customer solutions, whilst working to high standards in the ITIL areas of Incident, Problem and Change Forming part of the support delivery team, reacting to customer requirements for implementation or changes Taking ownership of service-impacting issues for a customer’s estate, and resolving the issue effectively whilst keeping the customer updated Supporting the Service Desk and colleagues to develop, implement and improve technical support tools, work instructions and processes Software Installations Be a member of Out-of-Hours 24/7 remote support rota Support users working areas Manning of the Drop-In Tech surgery Remote Site visits as and when required Communication Skills
Effectively communicates his/her thoughts in a well-organised and effective manner in order to get the desired message across. Open Communication
Is professional and positive in interacting with others and is able to establish rapport quickly, treating others with courtesy and respect. Drive for Results
Demonstrates a strong work ethic committed to seeing tasks through to completion, whilst taking responsibility for and taking pride in achieving successful results. Problem Solving
Solves routine problems effectively, gathering the information necessary to consider a potential way forward that you can share with your manager. Experience and Skills
End User Device/OS Systems Management, OS Deployment and Enterprise MDM Active Directory and Domain Management M365 Support Experience working with an ITSM SCCM or equivalent solutions Experience working within managed services Experience working within central government Company Profile
Customer-Centric - Ensure customer satisfaction is our number one priority Commitment - Be true to your work and go the extra mile to deliver on your promise Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo Succeed - Be innovative and do all that is reasonable to deliver a positive outcome Dedication - Giving your time and energy in the best interests of the Company Education/Qualifications/Specific training
Minimum A-C GCSE or equivalent in English and Maths ITIL V3/4 THE CENTERPRISE GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER #J-18808-Ljbffr
Holiday purchase scheme 2 days for personal wellbeing 1 company supported CSR volunteer day SAGE Employee Benefits Scheme Pension including option to join Salary Exchange for Pension scheme (SXP) (subject to eligibility criteria) Electric Vehicle salary sacrifice scheme (subject to eligibility criteria) Death in service - 4x basic salary Private Medical Insurance, partially subsidised by Ci Salary sacrifice charity donation scheme Ci Christmas savings club Ci lottery Business Unit:
Services Reporting to:
EUC Support Manager Location/site:
HM Treasury, London Vetting requirements:
Yes Company Overview
Centerprise International (Ci) was established in 1983 and has over 40 years of experience and expertise in providing innovative products and services. Our financial strength, breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth. Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products. Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists. All employees have the opportunity to learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first-hand how a thriving privately owned business operates. Role Description
As an EUC Engineer you will be responsible for delivering customer-focussed technical support to Centerprise’s service customers. This requires an individual with good communication, problem-solving skills, and crucially – the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working. The role is based from HM Treasury at 1 Horse Guards Road; however, there is the added opportunity to spend time in other locations such as customer sites or other Ci facilities. Note: Due to the location of this position and the contracts we support, you will need to hold or be able to attain SC clearance. The employment is full-time with a Monday to Friday working week. Working hours fall within 0700 to 1900 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. In the role, you will carry a range of technical and customer-focussed responsibilities, including: Delivering outstanding 2nd Line EUC Technical support across internal IT, shared infrastructure and customer solutions, whilst working to high standards in the ITIL areas of Incident, Problem and Change Forming part of the support delivery team, reacting to customer requirements for implementation or changes Taking ownership of service-impacting issues for a customer’s estate, and resolving the issue effectively whilst keeping the customer updated Supporting the Service Desk and colleagues to develop, implement and improve technical support tools, work instructions and processes Software Installations Be a member of Out-of-Hours 24/7 remote support rota Support users working areas Manning of the Drop-In Tech surgery Remote Site visits as and when required Communication Skills
Effectively communicates his/her thoughts in a well-organised and effective manner in order to get the desired message across. Open Communication
Is professional and positive in interacting with others and is able to establish rapport quickly, treating others with courtesy and respect. Drive for Results
Demonstrates a strong work ethic committed to seeing tasks through to completion, whilst taking responsibility for and taking pride in achieving successful results. Problem Solving
Solves routine problems effectively, gathering the information necessary to consider a potential way forward that you can share with your manager. Experience and Skills
End User Device/OS Systems Management, OS Deployment and Enterprise MDM Active Directory and Domain Management M365 Support Experience working with an ITSM SCCM or equivalent solutions Experience working within managed services Experience working within central government Company Profile
Customer-Centric - Ensure customer satisfaction is our number one priority Commitment - Be true to your work and go the extra mile to deliver on your promise Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo Succeed - Be innovative and do all that is reasonable to deliver a positive outcome Dedication - Giving your time and energy in the best interests of the Company Education/Qualifications/Specific training
Minimum A-C GCSE or equivalent in English and Maths ITIL V3/4 THE CENTERPRISE GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER #J-18808-Ljbffr
