Events and Support Manager Intro
As exciting opportunity to join the Rail Administration team as an Events and Support Manager on a permanent basis, based in Darlington (Hybrid working).
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into. To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page
here
. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members. The role
The Events and Support Manager will be responsible for securing our members’ future by leading the Events & Support teams (DC, Employer Support, Payroll and Scheme Events and Projects) to deliver a member first and high quality administration service to the Trustees, employers and our members. This role will also be responsible for meeting both the SLA’s, scheme event milestones and member first measures whilst ensuring the ways of working are embedded to deliver a high performance across the team. You will use MI and operational insights and have a clear understanding of the resource levels required within the team alongside proactively managing any resource challenges to minimise impact on service delivery. This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK. The person
The successful candidate will have demonstrable experience within the pensions sector of leading, coaching and supporting a team to ensure it operates effectively, ensuring SLA’s are met and an excellent customer experience is achieved. You will have previously managed and motivated a team throughout change initiatives, supporting the ethos of continuous improvement which is key to the success of this role. We are looking for someone who can build effective working relationships through collaboration. You will be decisive and act at pace and have the ability to drive innovative solutions to ensure that we provide the most effective and efficient customer service. Excellent communication skills both verbal and written are key for this role, along with the ability to demonstrate resilience when faced with challenge. What we can offer you
Rewarding you
A competitive salary (depending on experience)
28 days annual leave plus bank holidays
Generous annual bonus plan
We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
4x Life Assurance cover
Colleague referral scheme
Health & Wellbeing
Private Medical Insurance
Employee assistance programme
Health cash plan
Eye care vouchers
Flu vaccination
Lifestyle
We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
Buy and sell holidays
Give as you earn scheme
Paid volunteering days
Flexible half days leave
Electric vehicle leasing
Cycle to work scheme
Next Steps
If you would like to apply, please click on the apply button or visit our
Careers Page
by 7th February 2025. Railpen is committed to creating an inclusive and diverse environment; we value diversity and welcome people from all backgrounds and walks of life.
#J-18808-Ljbffr
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into. To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page
here
. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members. The role
The Events and Support Manager will be responsible for securing our members’ future by leading the Events & Support teams (DC, Employer Support, Payroll and Scheme Events and Projects) to deliver a member first and high quality administration service to the Trustees, employers and our members. This role will also be responsible for meeting both the SLA’s, scheme event milestones and member first measures whilst ensuring the ways of working are embedded to deliver a high performance across the team. You will use MI and operational insights and have a clear understanding of the resource levels required within the team alongside proactively managing any resource challenges to minimise impact on service delivery. This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK. The person
The successful candidate will have demonstrable experience within the pensions sector of leading, coaching and supporting a team to ensure it operates effectively, ensuring SLA’s are met and an excellent customer experience is achieved. You will have previously managed and motivated a team throughout change initiatives, supporting the ethos of continuous improvement which is key to the success of this role. We are looking for someone who can build effective working relationships through collaboration. You will be decisive and act at pace and have the ability to drive innovative solutions to ensure that we provide the most effective and efficient customer service. Excellent communication skills both verbal and written are key for this role, along with the ability to demonstrate resilience when faced with challenge. What we can offer you
Rewarding you
A competitive salary (depending on experience)
28 days annual leave plus bank holidays
Generous annual bonus plan
We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
4x Life Assurance cover
Colleague referral scheme
Health & Wellbeing
Private Medical Insurance
Employee assistance programme
Health cash plan
Eye care vouchers
Flu vaccination
Lifestyle
We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
Buy and sell holidays
Give as you earn scheme
Paid volunteering days
Flexible half days leave
Electric vehicle leasing
Cycle to work scheme
Next Steps
If you would like to apply, please click on the apply button or visit our
Careers Page
by 7th February 2025. Railpen is committed to creating an inclusive and diverse environment; we value diversity and welcome people from all backgrounds and walks of life.
#J-18808-Ljbffr
