South Lodge and The Spa, Horsham, West Sussex
Full Time
A very competitive salary plus fantastic benefits
Closing Date:
02nd February 2025 In a Nutshell We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team. We are actively seeking an Events Manager to manage & drive the team responsible for Conference, Banqueting, Season Corporate & Weddings segment to maximise potential revenue whilst providing a 5 star customer service. Lots to do but lots of fun Our successful candidate will be responsible for: Ensuring administration of all events is maintained to a high standard: to include management of collateral, reception showrounds, mystery shopper standards, follow up events for feedback (BDRC), folders up to date and accounting information processed correctly. Accurately using HART for private dining, conference and wedding bookings. Managing and motivating the team responsible for conferences, private dining events and weddings to maximise revenue whilst providing five star customer service at all times. Anticipating and understanding guests’ needs to develop our offering where possible to enhance the quality of service and positively promote sales to increase revenue. Guiding team members in event co-ordination whilst sharing new ideas to innovate the service provided with the Revenue Manager. Day to day management of the Events team to ensure procedures are adhered to in a timely manner and customer satisfaction levels excelled, stepping in to assist when necessary. Holding quarterly job chats with each member of the Events team to assess key strengths, areas of concern and provide development plans that meet the needs of the individual and the business. Creating and delivering show rounds to clients and selling the hotel to the best of its potential and training team members to the same standard. Ensuring all team members produce accurate function sheets on time maintaining 100% attention to detail. Compiling and issuing weekly function sheets and hosting the meeting, delivering correct and concise information, ensuring other team members understand the process and can deputise in your absence. Achieving targets set by Revenue Manager proactively selling the hotel facilities to potential guests and companies. Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
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02nd February 2025 In a Nutshell We’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team. We are actively seeking an Events Manager to manage & drive the team responsible for Conference, Banqueting, Season Corporate & Weddings segment to maximise potential revenue whilst providing a 5 star customer service. Lots to do but lots of fun Our successful candidate will be responsible for: Ensuring administration of all events is maintained to a high standard: to include management of collateral, reception showrounds, mystery shopper standards, follow up events for feedback (BDRC), folders up to date and accounting information processed correctly. Accurately using HART for private dining, conference and wedding bookings. Managing and motivating the team responsible for conferences, private dining events and weddings to maximise revenue whilst providing five star customer service at all times. Anticipating and understanding guests’ needs to develop our offering where possible to enhance the quality of service and positively promote sales to increase revenue. Guiding team members in event co-ordination whilst sharing new ideas to innovate the service provided with the Revenue Manager. Day to day management of the Events team to ensure procedures are adhered to in a timely manner and customer satisfaction levels excelled, stepping in to assist when necessary. Holding quarterly job chats with each member of the Events team to assess key strengths, areas of concern and provide development plans that meet the needs of the individual and the business. Creating and delivering show rounds to clients and selling the hotel to the best of its potential and training team members to the same standard. Ensuring all team members produce accurate function sheets on time maintaining 100% attention to detail. Compiling and issuing weekly function sheets and hosting the meeting, delivering correct and concise information, ensuring other team members understand the process and can deputise in your absence. Achieving targets set by Revenue Manager proactively selling the hotel facilities to potential guests and companies. Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
#J-18808-Ljbffr
