Events Operations Manager

Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organisation. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. The Hotel: Bringing the brand back to where it all began, Virgin Hotel London-Shoreditch brings personalized hospitality to Shoreditch. Like its counterparts in the UK and US, the hotel offers the unmistakable Virgin experience, personalized hospitality, top-notch amenities, and a prime location in one of London's most vibrant neighbourhoods. Located at 45 Curtain Road the property will see a phased transformation of the 120-bedrooms and 14 Suites, as well as the hotel’s street-level lobby lounge and café. The hotel's offering also includes the vibrant Spanish restaurant BiBo by renowned chef Dani Garcia. Guests further benefit from access to the rooftop bar, swimming pool, Marlin’s Mediterranean restaurant, gym, and treatment rooms that form a sophisticated private members’ club sanctuary run by Blue Marlin Ibiza. Your Mission: Should you decide to accept it… You'll be at the forefront of managing and developing our events and function rooms to the highest Virgin Hotels standards. Your mission will be to maximize departmental profits, ensure guest satisfaction with consistent high operating standards, and take full responsibility for the entire operation during management shifts. If you have a passion for excellence, a keen eye for detail, and the drive to succeed in the hospitality industry, this is the perfect opportunity to shine and make a significant impact. The Nitty-Gritty: What exactly you will be doing… Liaise with the Sales and Events Team on all aspects of Events Operations to ensure everything goes to plan on the day. Coordinate daily with the Events Sales team about current and upcoming events and meetings. Communicate with F&B, Finance, Front Office, and Housekeeping departments as required. Personally introduce yourself to main organizer and key clients, managing any final details, changes and updates. Attend any pre-event meetings, as required, to build relationship with event organizers and ensure everyone is informed of the event's operational details. Ensure guest satisfaction at all times through flexibility and maintaining open communication. Guarantee service levels and attention exceed guest expectations, and follow-up with clients during and after events to ensure satisfaction. Attend and manage events to ensure smooth operations and that function setups are completed within the contracted terms. Ensure suppliers deliver goods on time and in pristine condition and process all billings in the prescribed manner. Contact suppliers and place orders for the event as required. Ensure that shifts are covered, in situations of sickness or lateness of staff member, prior to leaving the workplace. Ensure that all staff are aware of their responsibilities and duties and maintain the company's standards. Encourage and gather staff feedback, ensuring all meet grooming standards. Maximize sales potential through upselling while working within budgeted costs. Protect assets and minimize abuse of operating equipment. Complete, deliver, and account for all requisitions for supplies. Background must-haves Current, legal and unrestricted ability to work in the UK. High school equivalent or education required. Minimum 1-2 years of previous Supervisory or Management Events Operations experience. Ability to clearly and pleasantly communicate in English with clients, guests, suppliers, teammates/management, in person, in writing and on the telephone. Proficient in MS Outlook, Word, Excel and PowerPoint. Package & Benefits Competitive salary, based on experience 28 days paid holiday per year, inclusive of public holidays with an additional day for each years’ service up to 33 days Additional day off for your birthday Workplace Pension Scheme Enhanced Family Friendly Policies Teammate discount on Food & Beverage Discounted Room Rates Employee Assistance Program Learning & Development opportunities Access to Virgin Family, which contains various Virgin group discounts and treats! Joining a great team & being part of Virgin Hotels worldwide! *Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer*

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