Employer King's College Hospital NHS Foundation Trust
Employer type NHS
Site Denmark Hill
Town London
Salary £61,927 - £68,676 per annum inc HCA's
Salary period Yearly
Closing 26/12/2024 23:59
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.7 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
Job overview
The postholder will work closely with our patients, their carers and the wider communities to involve them and improve the quality of services that we deliver at King’s College Hospital. Main duties of the job
To support the delivery of the Trust’s BOLD strategy by ensuring that patient experience objectives and key workstreams are delivered within timescales and budgets as outlined in the annual plan. To deliver measurable improvements for patients and their families/carers. To oversee services and projects that contribute to improvements in patients’ and carers’ experiences. Working for our organisation
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities
To support the delivery of the Trust’s BOLD strategy by ensuring that patient experience objectives and key workstreams are delivered within timescales and budgets as outlined in the annual plan and system wide strategy. To clearly articulate plans and deliver objectives of the patient experience function at King’s College Hospital, monitoring and reporting on progress of implementation for areas of responsibility. To implement, monitor and evaluate effective practice. To support the development of business plans in patient experience and maintaining relationships with external providers. Person specification
Education and qualification
Educated to master’s degree level or equivalent experience. Evidence of recent role-related or continued professional development. Knowledge and experience
Substantial previous experience of leading a team in a patient experience or customer service in the public or private sector. Professional knowledge of patient experience agenda gained through significant experience as a senior manager leading on a patient experience portfolio. Track record of developing high performing teams with extensive experience of delivering against ambitious targets. Experience of collecting, analysing and presenting highly complex data in a variety of reports and media, including oral presentations suitable for the audience. Experience of producing accessible reports and presenting these to stakeholders across all levels. Experience of situational leadership, human resource management and people development. Experience of working collaboratively with others, including patients, to make improvements. An understanding of current issues, agendas and plans within and impacting on the NHS. Expert knowledge of role related agenda and compliance requirements. Skills and competencies
Ability to interpret national guidance into local action plans and operating procedures. Ability to think clearly under pressure, analyse complex situations, reach decisions and take appropriate actions. Ability to produce reports and dashboards to a high standard, interpreting complex data for others with exceptional attention to detail. Ability to project manage multiple projects. Strong verbal and written communication skills with ability to write reports in various styles for a variety of audiences and present confidently and persuasively to large and small groups. Ability to empathise with the situation of others and to advocate on their behalf. Highly patient/customer focused who consistently thinks about how their work can benefit patients and the public, and help frontline staff to provide better experiences. Confident user of MS Office applications. Ability to influence and negotiate with staff of all grades/professional groups. Ability to train team to required standards. Ability to work without supervision in a challenging and busy environment while meeting tight deadlines. Willing to travel across all sites associated with the Trust. Flexibility and adaptability to working hours and requirements to meet service needs. IMPORTANT Check your email account regularly as this is how we will communicate with you. If you delete the job from any of your accounts, you may be prevented from accessing further communications. To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert. Please provide email addresses for referees where possible. Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy. All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role. Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment. King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications King's Health Partners Academic Health Science Centre Website King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts. Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name Patricia Mecinska Job title Assistant Director of Patient Experience Email address patricia.mecinska@nhs.net
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The postholder will work closely with our patients, their carers and the wider communities to involve them and improve the quality of services that we deliver at King’s College Hospital. Main duties of the job
To support the delivery of the Trust’s BOLD strategy by ensuring that patient experience objectives and key workstreams are delivered within timescales and budgets as outlined in the annual plan. To deliver measurable improvements for patients and their families/carers. To oversee services and projects that contribute to improvements in patients’ and carers’ experiences. Working for our organisation
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level. We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people. King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible. Detailed job description and main responsibilities
To support the delivery of the Trust’s BOLD strategy by ensuring that patient experience objectives and key workstreams are delivered within timescales and budgets as outlined in the annual plan and system wide strategy. To clearly articulate plans and deliver objectives of the patient experience function at King’s College Hospital, monitoring and reporting on progress of implementation for areas of responsibility. To implement, monitor and evaluate effective practice. To support the development of business plans in patient experience and maintaining relationships with external providers. Person specification
Education and qualification
Educated to master’s degree level or equivalent experience. Evidence of recent role-related or continued professional development. Knowledge and experience
Substantial previous experience of leading a team in a patient experience or customer service in the public or private sector. Professional knowledge of patient experience agenda gained through significant experience as a senior manager leading on a patient experience portfolio. Track record of developing high performing teams with extensive experience of delivering against ambitious targets. Experience of collecting, analysing and presenting highly complex data in a variety of reports and media, including oral presentations suitable for the audience. Experience of producing accessible reports and presenting these to stakeholders across all levels. Experience of situational leadership, human resource management and people development. Experience of working collaboratively with others, including patients, to make improvements. An understanding of current issues, agendas and plans within and impacting on the NHS. Expert knowledge of role related agenda and compliance requirements. Skills and competencies
Ability to interpret national guidance into local action plans and operating procedures. Ability to think clearly under pressure, analyse complex situations, reach decisions and take appropriate actions. Ability to produce reports and dashboards to a high standard, interpreting complex data for others with exceptional attention to detail. Ability to project manage multiple projects. Strong verbal and written communication skills with ability to write reports in various styles for a variety of audiences and present confidently and persuasively to large and small groups. Ability to empathise with the situation of others and to advocate on their behalf. Highly patient/customer focused who consistently thinks about how their work can benefit patients and the public, and help frontline staff to provide better experiences. Confident user of MS Office applications. Ability to influence and negotiate with staff of all grades/professional groups. Ability to train team to required standards. Ability to work without supervision in a challenging and busy environment while meeting tight deadlines. Willing to travel across all sites associated with the Trust. Flexibility and adaptability to working hours and requirements to meet service needs. IMPORTANT Check your email account regularly as this is how we will communicate with you. If you delete the job from any of your accounts, you may be prevented from accessing further communications. To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert. Please provide email addresses for referees where possible. Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy. All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role. Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment. King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications King's Health Partners Academic Health Science Centre Website King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts. Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name Patricia Mecinska Job title Assistant Director of Patient Experience Email address patricia.mecinska@nhs.net
#J-18808-Ljbffr
