Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
We are seeking a dedicated professional to join our team, to develop and maintain strong working relationships with key internal and external stakeholders, including Line 2 Risk, relevant internal business risk owners, and Client representatives, to ensure all Client and internal requirements are met. This role involves supporting the delivery of the Line 1 Risk and controls function within Operations in accordance with the Diligenta, regulatory and Client requirements. What you'll be doing
Facilitating and leading monthly internally facing risk map review meetings with risk map Owners across the business to ensure all issues and actions raised during the month are considered and reflected in real time. Tracking actions on DORAS and challenging where actions are off track. Effectively challenging risk and control assessments and associated actions to ensure any relevant changes to risk tolerances, control weaknesses, emerging risks, etc. are reflected and addressed appropriately to demonstrate good risk management behaviours. Ensuring the delivery of Operations risk management processes and reporting in line with internal and external requirements, including effective use of relevant risk management tool(s). Reviewing Operational MI, KRIs and trends and challenging where there are contra indicators, escalating within the Line 1 Risk Team or to Operations Management as required. Oversighting Risk Events, ensuring they are reported in a timely manner and are captured as needed in risk maps and risk reporting. Ensuring that Risk Events are tracked through to closure and consider RCA on Risk Events / Breaches and ensure that appropriate controls / Manual Work Arounds are in place before closure and challenging where this is not the case, escalating where necessary. Oversighting operational frameworks - Manual Work Arounds Framework, Business Process Manuals, Vulnerable Customers - reviewing MI and governance and challenging where Operations not adhering to requirements. Supporting the Head of Line 1 Risk / Account Risk BP and the wider Risk team in Controlling our Business - working on varying projects to develop and implement a robust approach across all business areas of the account. What we're looking for
Ideally qualified to A-level standard or equivalent Knowledge of Risk and Controls environment Experience of operating in a Risk / Controls related environment Life and Pensions experience and good understanding of the financial services' regulatory environment Good organisational skills. Ability to manage and prioritise own workload Good written and oral communication skills and able to liaise with and influence people at all levels Good analytical and problem-solving skills Experience of delivering to deadlines and good time management skills Proven ability to influence (Relationship Management)
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We are seeking a dedicated professional to join our team, to develop and maintain strong working relationships with key internal and external stakeholders, including Line 2 Risk, relevant internal business risk owners, and Client representatives, to ensure all Client and internal requirements are met. This role involves supporting the delivery of the Line 1 Risk and controls function within Operations in accordance with the Diligenta, regulatory and Client requirements. What you'll be doing
Facilitating and leading monthly internally facing risk map review meetings with risk map Owners across the business to ensure all issues and actions raised during the month are considered and reflected in real time. Tracking actions on DORAS and challenging where actions are off track. Effectively challenging risk and control assessments and associated actions to ensure any relevant changes to risk tolerances, control weaknesses, emerging risks, etc. are reflected and addressed appropriately to demonstrate good risk management behaviours. Ensuring the delivery of Operations risk management processes and reporting in line with internal and external requirements, including effective use of relevant risk management tool(s). Reviewing Operational MI, KRIs and trends and challenging where there are contra indicators, escalating within the Line 1 Risk Team or to Operations Management as required. Oversighting Risk Events, ensuring they are reported in a timely manner and are captured as needed in risk maps and risk reporting. Ensuring that Risk Events are tracked through to closure and consider RCA on Risk Events / Breaches and ensure that appropriate controls / Manual Work Arounds are in place before closure and challenging where this is not the case, escalating where necessary. Oversighting operational frameworks - Manual Work Arounds Framework, Business Process Manuals, Vulnerable Customers - reviewing MI and governance and challenging where Operations not adhering to requirements. Supporting the Head of Line 1 Risk / Account Risk BP and the wider Risk team in Controlling our Business - working on varying projects to develop and implement a robust approach across all business areas of the account. What we're looking for
Ideally qualified to A-level standard or equivalent Knowledge of Risk and Controls environment Experience of operating in a Risk / Controls related environment Life and Pensions experience and good understanding of the financial services' regulatory environment Good organisational skills. Ability to manage and prioritise own workload Good written and oral communication skills and able to liaise with and influence people at all levels Good analytical and problem-solving skills Experience of delivering to deadlines and good time management skills Proven ability to influence (Relationship Management)
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