About the Role
We are recruiting on behalf of a leading facilities management company that provides comprehensive property and maintenance solutions. Due to continued growth, they are seeking a Facilities Coordinator to join their dynamic team.
This is a fantastic opportunity for someone with experience in a fast-paced help desk or call centre environment, looking to develop their career in facilities management.
Key Responsibilities
Handling client enquiries for repairs via a Computer-Aided Facilities Management (CAFM) system and telephone. Booking and scheduling planned maintenance visits. Managing contractors through the CAFM system and direct communication. Troubleshooting maintenance and repair issues alongside the technical team. Ensuring efficient workflow management through the CAFM system. Conducting regular client meetings, both in-person and via Teams. Skills & Experience
Essential:
Experience in a fast-paced help desk or call centre environment. Strong problem-solving skills with a logical and common-sense approach. Excellent customer service skills with a confident manner. Ability to remain calm under pressure. Strong personality with the ability to build excellent relationships internally and externally. Desirable:
Experience in the property sector. Background in healthcare or maintenance management. Benefits
Company pension Cycle to work scheme Discounted/free food Free flu jabs Free parking Gym membership Health & wellbeing programme Referral programme Casual dress & company events Experience Required:
Customer support: 2 years (required) FM Help Desk: 2 years (required) If you're a proactive problem-solver with great communication skills and experience in a fast-paced help desk role, we'd love to hear from you!
Apply today to find out more. #J-18808-Ljbffr
We are recruiting on behalf of a leading facilities management company that provides comprehensive property and maintenance solutions. Due to continued growth, they are seeking a Facilities Coordinator to join their dynamic team.
This is a fantastic opportunity for someone with experience in a fast-paced help desk or call centre environment, looking to develop their career in facilities management.
Key Responsibilities
Handling client enquiries for repairs via a Computer-Aided Facilities Management (CAFM) system and telephone. Booking and scheduling planned maintenance visits. Managing contractors through the CAFM system and direct communication. Troubleshooting maintenance and repair issues alongside the technical team. Ensuring efficient workflow management through the CAFM system. Conducting regular client meetings, both in-person and via Teams. Skills & Experience
Essential:
Experience in a fast-paced help desk or call centre environment. Strong problem-solving skills with a logical and common-sense approach. Excellent customer service skills with a confident manner. Ability to remain calm under pressure. Strong personality with the ability to build excellent relationships internally and externally. Desirable:
Experience in the property sector. Background in healthcare or maintenance management. Benefits
Company pension Cycle to work scheme Discounted/free food Free flu jabs Free parking Gym membership Health & wellbeing programme Referral programme Casual dress & company events Experience Required:
Customer support: 2 years (required) FM Help Desk: 2 years (required) If you're a proactive problem-solver with great communication skills and experience in a fast-paced help desk role, we'd love to hear from you!
Apply today to find out more. #J-18808-Ljbffr
