Facilities Helpdesk Controller
Leeds – White Rose Park (with 1 day hybrid home working)
Permanent
Salary + private healthcare + Flexible Benefits
Summary
We’re excited to offer a fantastic opportunity for a Facilities Helpdesk Controller to join our dynamic team at the newly opened Leeds Facilities Office in White Rose Park. In this role, you’ll work closely with our Service Centre team to manage and allocate resources, ensuring that all planned maintenance, remedial, and reactive works are completed efficiently by our engineers.
Key Responsibilities:
Oversee the delivery of Planned Maintenance, Remedial, and Reactive works for designated clients.
Update NG Bailey’s system with new work orders and assign them to either NG Bailey engineers or approved subcontractors.
Ensure engineer workloads are balanced by considering geography and availability, reassigning tasks as necessary.
Confirm all completed works have the appropriate paperwork attached and ensure work orders are updated and closed in the system.
What We’re Looking For:
Strong Communication Skills:
Clear, concise, and professional interaction with clients and team members. Organizational Ability:
Comfortable managing tasks and schedules in a fast-paced environment. Tech-Savvy:
Proficient in using computer systems; previous experience with facilities management systems is a bonus, but a willingness to learn is essential. Attention to Detail:
Ensuring all paperwork is accurate and work orders are properly completed. Benefits: 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days. Salary sacrifice car scheme (Hybrid/Electric Vehicle). Pension with a leading provider and up to 8% employer contribution. Personal Wellbeing and Volunteer Days. Private Medical Insurance. Life Assurance. Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice). Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax-Free Bikes.
#J-18808-Ljbffr
Clear, concise, and professional interaction with clients and team members. Organizational Ability:
Comfortable managing tasks and schedules in a fast-paced environment. Tech-Savvy:
Proficient in using computer systems; previous experience with facilities management systems is a bonus, but a willingness to learn is essential. Attention to Detail:
Ensuring all paperwork is accurate and work orders are properly completed. Benefits: 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days. Salary sacrifice car scheme (Hybrid/Electric Vehicle). Pension with a leading provider and up to 8% employer contribution. Personal Wellbeing and Volunteer Days. Private Medical Insurance. Life Assurance. Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice). Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax-Free Bikes.
#J-18808-Ljbffr
